Unhappy

I’m hoping this review will somehow help a citizen. Last year before the month of August I requested to cancel my membership then was told that I needed to make payment of R382,20 and I requested to close the account or rather the membership I was promised that the request was sent through, then payment was made everything was settled but to my surprise in September another parcel was delivered when I was not at home they then debited again since then I have been struggling to get the company to collect the parcel because I don’t need the product with no luck. The agent I’ve been dealing with last year I told her that my line of work doesn’t allow me to be available whenever arrangements were made but each time we had an appointment for collection the Isabella will send sms that collection was unsuccessful without the driver even attempting to call long story short. This year I wrote a complaint that was on the 20th of February and it was a response from an email sent by an agent I responded then cc’d the business email for any other agent to attend to Incase she maybe on leave or off sick NO RESPONSE TO A COMPLAINT THAT IS A RED FLAG AGAIN. So instead of the agent responding to the email she sent me yet another different email to tell that from month end March they’re going to start charging me and what annoyed me is that Rethabile’s email is not a no response email it’s a work email address. I don’t know what else do I need to do or say for this company to help me because I even suggested delivery the parcel but apparently that is not an option. I am tired I’m being taken for granted after being a LOYAL AMBASSADOR FOR A YEAR EVEN THOUGH THE PRODUCTS DID NOT WORK FOR ME.