Unhappy

Item: Isabella Garcia
Rating: 1
Author: essparkles E

I am very unhappy with a Black Friday special, the advert on facebook was very misleading, I paid R565 for a bunch of tester size samples, I thought it was the normal size products, when I called in to complain I was told very non chalantly that it says travel size. I have been a customer for 3 years but will not be renewing my bulk size order which is up now for renewal.

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

05 Dec 2019, 15:03

Dear Erika,

I hope you are having a lovely day.

Thank you for bringing this matter to our attention.

Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.

We have contacted you to rectify this matter. The advert on Facebook and the website displays the correct sizes of the hampers that were on special. They may have been a misunderstanding in this regard.

We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service. We apologise for this and we are currently in the process of assisting you with the care you deserve.

You are welcome to contact me should you require further assistance.

Wishing you a wonderful day.

Warm regards,

Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply05 Dec 2019, 15:03

Official