PS
Portia S
1 reviews | Active since Dec 2025
14 Jan 2026, 14:17
Unexplainable deduction
I don't know where to go and who to speak to. This company have been deducting R732 for more than months, I was only suppose to pay this mentioned amount for 3months as explained by the consultant and from the 4th month R354. I've been querying this for so long. I requested statements of which I received the one statement of monthly payments due R354 and the second statement shows nothing. I queried again and no response but R732 they still deduct.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
14 Jan 2026, 21:53Dear Portia,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty, as it allows us the opportunity to assist you and ensure your experience with us is nothing short of exceptional.
I have responded to your previous email addressing the concerns you raised, and I look forward to clarifying any further questions or issues you may have.
Please rest assured that we are actively addressing this matter with the utmost care to ensure a prompt and satisfactory resolution.
Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty, as it allows us the opportunity to assist you and ensure your experience with us is nothing short of exceptional.
I have responded to your previous email addressing the concerns you raised, and I look forward to clarifying any further questions or issues you may have.
Please rest assured that we are actively addressing this matter with the utmost care to ensure a prompt and satisfactory resolution.
Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Best regards,
Isabella Garcia's reply14 Jan 2026, 21:53
Official
Dear Portia,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty, as it allows us the opportunity to assist you and ensure your experience with us is nothing short of exceptional.
I have responded to your previous email addressing the concerns you raised, and I look forward to clarifying any further questions or issues you may have.
Please rest assured that we are actively addressing this matter with the utmost care to ensure a prompt and satisfactory resolution.
Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty, as it allows us the opportunity to assist you and ensure your experience with us is nothing short of exceptional.
I have responded to your previous email addressing the concerns you raised, and I look forward to clarifying any further questions or issues you may have.
Please rest assured that we are actively addressing this matter with the utmost care to ensure a prompt and satisfactory resolution.
Wishing you a wonderful evening.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Best regards,
PS
Portia S's updateReviewer Update
17 Jan 2026, 11:45Hi Andri
I want to thank you for your prompt assistance, if only I dealt with you since my query started.
Thank you for your in depth investigation and for keeping me updated whilst attending to my query.
I believe to avoid these issues from occurring, its best to send monthly client statements.
Thank you once again for all your time and efforts
Kind Regards
Portia
I want to thank you for your prompt assistance, if only I dealt with you since my query started.
Thank you for your in depth investigation and for keeping me updated whilst attending to my query.
I believe to avoid these issues from occurring, its best to send monthly client statements.
Thank you once again for all your time and efforts
Kind Regards
Portia
PS
Portia S's update17 Jan 2026, 11:45
Reviewer Update
Hi Andri
I want to thank you for your prompt assistance, if only I dealt with you since my query started.
Thank you for your in depth investigation and for keeping me updated whilst attending to my query.
I believe to avoid these issues from occurring, its best to send monthly client statements.
Thank you once again for all your time and efforts
Kind Regards
Portia
I want to thank you for your prompt assistance, if only I dealt with you since my query started.
Thank you for your in depth investigation and for keeping me updated whilst attending to my query.
I believe to avoid these issues from occurring, its best to send monthly client statements.
Thank you once again for all your time and efforts
Kind Regards
Portia
Isabella Garcia's replyOfficial
19 Jan 2026, 08:29Dear Portia,
Thank you so much for your kind and thoughtful message. I truly appreciate you taking the time to share your feedback and for your gracious words; they mean a great deal to me personally and to us as a business.
I am pleased that I was able to assist and provide clarity, and I sincerely appreciate your patience and cooperation throughout the process. Your experience and peace of mind are very important to us, and I am glad we could work through this together.
Thank you as well for your valuable suggestion regarding monthly client statements. This is a constructive recommendation, and I will certainly be sharing this feedback internally for consideration, as we are always looking for ways to improve our communication and prevent similar concerns from arising in the future.
Once again, thank you for your understanding, engagement, and kind acknowledgment. Should you require any further assistance at any time, please do not hesitate to reach out; I am always happy to assist.
Wishing you a wonderful day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your kind and thoughtful message. I truly appreciate you taking the time to share your feedback and for your gracious words; they mean a great deal to me personally and to us as a business.
I am pleased that I was able to assist and provide clarity, and I sincerely appreciate your patience and cooperation throughout the process. Your experience and peace of mind are very important to us, and I am glad we could work through this together.
Thank you as well for your valuable suggestion regarding monthly client statements. This is a constructive recommendation, and I will certainly be sharing this feedback internally for consideration, as we are always looking for ways to improve our communication and prevent similar concerns from arising in the future.
Once again, thank you for your understanding, engagement, and kind acknowledgment. Should you require any further assistance at any time, please do not hesitate to reach out; I am always happy to assist.
Wishing you a wonderful day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Best regards,
Isabella Garcia's reply19 Jan 2026, 08:29
Official
Dear Portia,
Thank you so much for your kind and thoughtful message. I truly appreciate you taking the time to share your feedback and for your gracious words; they mean a great deal to me personally and to us as a business.
I am pleased that I was able to assist and provide clarity, and I sincerely appreciate your patience and cooperation throughout the process. Your experience and peace of mind are very important to us, and I am glad we could work through this together.
Thank you as well for your valuable suggestion regarding monthly client statements. This is a constructive recommendation, and I will certainly be sharing this feedback internally for consideration, as we are always looking for ways to improve our communication and prevent similar concerns from arising in the future.
Once again, thank you for your understanding, engagement, and kind acknowledgment. Should you require any further assistance at any time, please do not hesitate to reach out; I am always happy to assist.
Wishing you a wonderful day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your kind and thoughtful message. I truly appreciate you taking the time to share your feedback and for your gracious words; they mean a great deal to me personally and to us as a business.
I am pleased that I was able to assist and provide clarity, and I sincerely appreciate your patience and cooperation throughout the process. Your experience and peace of mind are very important to us, and I am glad we could work through this together.
Thank you as well for your valuable suggestion regarding monthly client statements. This is a constructive recommendation, and I will certainly be sharing this feedback internally for consideration, as we are always looking for ways to improve our communication and prevent similar concerns from arising in the future.
Once again, thank you for your understanding, engagement, and kind acknowledgment. Should you require any further assistance at any time, please do not hesitate to reach out; I am always happy to assist.
Wishing you a wonderful day.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Best regards,