JN
Jen N

1 reviews | Active since Apr 2017

07 Apr 2017, 22:18

********* marketing practices

<p>I was contacted by an IG sales representative today with regards to "free samples" I was reassured that there was no catch to these free samples. After repeatedly asking the representative what was the need for my personal details, she continued to reassure me that it was merely for survey purposes. After some research I discovered that once products are received including the supposedly free samples one is eligible for the payment of these products. I have attempted to contact the call centre but with no joy. I do not wish to receive your products and if at any point I am held liable for the payments of your products or my account is debited without my consent I will not hesitate to contact the ombudsman and exercise my rights with regards to the CPA. </p>

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply10 Apr 2017, 09:14
Official

Dear Jen,

Thank you for taking the time to take my call this morning.

As per our telephonic discussion the gift that you have qualified for is a free trial pack to spoil yourself with and it is absolutely obligation free.

We hope to hear from you soon with your feedback.

Wishing you an awesome day further!

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za