CV
Crystal V
1 reviews | Active since Jan 2019
10 Feb 2026, 10:05
UNAUTHORIZED DEBIT ORDER - UNHAPPY CUSTOMER
I did not authorize a debit order, I am now trying to get someone to get back to me with no success. Have left many messages, the phone will ring for hours and no one will answer. I am just looking for my refund please. As I go through Helo Peter's complaints on Isabella Garcia, it seems to me that unauthorized debit orders are a regular thing from them. I would really appreciate if someone can phone me back.
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Isabella Garcia's replyOfficial
10 Feb 2026, 14:21Dear Crystal,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the level of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed in writing via email. I will continue to follow up personally to ensure that the matter is brought to a full and satisfactory resolution.
Should you have any further questions or require any additional assistance in the meantime, please feel free to respond directly to my email. Your experience is important to us, and we remain fully committed to resolving this matter to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the level of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed in writing via email. I will continue to follow up personally to ensure that the matter is brought to a full and satisfactory resolution.
Should you have any further questions or require any additional assistance in the meantime, please feel free to respond directly to my email. Your experience is important to us, and we remain fully committed to resolving this matter to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Feb 2026, 14:21
Official
Dear Crystal,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the level of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed in writing via email. I will continue to follow up personally to ensure that the matter is brought to a full and satisfactory resolution.
Should you have any further questions or require any additional assistance in the meantime, please feel free to respond directly to my email. Your experience is important to us, and we remain fully committed to resolving this matter to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the level of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed in writing via email. I will continue to follow up personally to ensure that the matter is brought to a full and satisfactory resolution.
Should you have any further questions or require any additional assistance in the meantime, please feel free to respond directly to my email. Your experience is important to us, and we remain fully committed to resolving this matter to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za