SM
Sinqobile M
1 reviews | Active since Jul 2023
07 Feb 2026, 09:51
Unauthorized debit order
I never renew contract with them, yet there are busy debiting my account R332.22. I have sent emails with no response. Their box is still sealed at home, they must collect it and refund me. Their products are not good for my skin. I paid for the whole of last year for something I was not using.
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Replies (1)
Isabella Garcia's replyOfficial
09 Feb 2026, 09:03Dear Sinqobile,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply09 Feb 2026, 09:03
Official
Dear Sinqobile,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za