Unauthorized Debit After Order Was Cancelled

I am lodging a new complaint against Isabella Garcia. Following my previous HelloPeter complaint, Isabella Garcia investigated my account and confirmed in writing that the disputed order (approximately R2,000) was cancelled, as it was never dispatched. They also confirmed that I did not owe this amount. Despite this cancellation, Isabella Garcia has now deducted money from my bank account after the order was already cancelled. This deduction was unauthorised and occurred without my consent. I have repeatedly requested a refund and written confirmation, but I have received no response. This matter is now ongoing and unacceptable. I am requesting: Immediate refund of the unauthorised debit Written confirmation that the order remains cancelled Confirmation that no further debits will be made Deducting money after cancelling an order is ******** and has caused significant distress. I am escalating this matter further if it is not resolved urgently.