Unauthorised debit order

My account was debited yet the products were returned at least week before the payment was to take effect. I sent an email on the website regarding my money, I received a call the following day, 1 October, only to find they are still trying to sell me products yet I had cancelled an order. No mention of my refund was made until I had to bring it up. <br> <br> Yesterday I received a call from a lady wanting referrals, 20 ladies nogal!!! Where is the refund that was supposed be affected last week. In terms of pestering people regarding sales, the organisation is good because I had explained to the lady as to why I am cancelling the hamper, but there was no sympathy just more sales. <br> <br> To make it worse, the amount that was debited from my account, was more than the previous hamper. Notifying clients of increase in prices shows good customer service. I have sent an email to Jacqueline via \stop debit order"FNB to show that I have contacted my bank regarding unauthorized debit orders. <br> <br> I would like my money back asap.<br> """