BS
Boudine S
1 reviews | Active since Jun 2019
11 Jun 2021, 07:36
Unauthorised debit for 2 months! Not taking responsibility
I have cancelled my hamper that i never received, the end of April because i am relocating for work. But they continued to debit my account May and June! Unbelievable! I have requested the calls between myself and the agents i spoke to so i may take further legal action against Isabella Garcia. I have had enough of these companies just taking whenever it suits them! I want my refund now!!!
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Isabella Garcia's replyOfficial
11 Jun 2021, 09:45Dear Boudine,
Thank you for sharing your complaint with us and for taking the time to speak with us this morning.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
As discussed, your account was on a tracking payment arrangement, which means that we attempted to debit your account for a set period, until we receive your payment successfully.
Please note that we have sent a confirmation email, detailing all that were discussed this morning. We trust that the matter has been resolved, and you are welcome to reply on the mail sent to you this morning should you have any further questions.
Lastly, we are truly happy to hear that you are enjoying the products that you ordered with your gift voucher and please don't hesitate to contact our Client Care Team, should you need any further assistance.
Wishing you a beautiful Friday and a wonderful weekend ahead.
Keep safe and always at your service,
Isabella Garcia International
Client Care Team
Thank you for sharing your complaint with us and for taking the time to speak with us this morning.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
As discussed, your account was on a tracking payment arrangement, which means that we attempted to debit your account for a set period, until we receive your payment successfully.
Please note that we have sent a confirmation email, detailing all that were discussed this morning. We trust that the matter has been resolved, and you are welcome to reply on the mail sent to you this morning should you have any further questions.
Lastly, we are truly happy to hear that you are enjoying the products that you ordered with your gift voucher and please don't hesitate to contact our Client Care Team, should you need any further assistance.
Wishing you a beautiful Friday and a wonderful weekend ahead.
Keep safe and always at your service,
Isabella Garcia International
Client Care Team
Isabella Garcia's reply11 Jun 2021, 09:45
Official
Dear Boudine,
Thank you for sharing your complaint with us and for taking the time to speak with us this morning.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
As discussed, your account was on a tracking payment arrangement, which means that we attempted to debit your account for a set period, until we receive your payment successfully.
Please note that we have sent a confirmation email, detailing all that were discussed this morning. We trust that the matter has been resolved, and you are welcome to reply on the mail sent to you this morning should you have any further questions.
Lastly, we are truly happy to hear that you are enjoying the products that you ordered with your gift voucher and please don't hesitate to contact our Client Care Team, should you need any further assistance.
Wishing you a beautiful Friday and a wonderful weekend ahead.
Keep safe and always at your service,
Isabella Garcia International
Client Care Team
Thank you for sharing your complaint with us and for taking the time to speak with us this morning.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
As discussed, your account was on a tracking payment arrangement, which means that we attempted to debit your account for a set period, until we receive your payment successfully.
Please note that we have sent a confirmation email, detailing all that were discussed this morning. We trust that the matter has been resolved, and you are welcome to reply on the mail sent to you this morning should you have any further questions.
Lastly, we are truly happy to hear that you are enjoying the products that you ordered with your gift voucher and please don't hesitate to contact our Client Care Team, should you need any further assistance.
Wishing you a beautiful Friday and a wonderful weekend ahead.
Keep safe and always at your service,
Isabella Garcia International
Client Care Team