1 reviews | Active since Aug 2016
unauthorised debit
<p>I took out facial products with Isabella Garcia in January 2016. I made my last payment and explicitly stated that I'm no longer interested in your products. I received a package last week Thursday and immediately called to have it fetched. I even requested when it should be fetched as I wouldn't want to be held liable for any loss. To my dismay no one came, I was given a 2week period and despite being told that there will be no deductions from my account. I have 2 tracked payments amounting to 1776. 32 in the middle of the month .</p> <p>Please send me a letter of apology for accessing my account without my knowledge, confirming that I made you aware on time that I don't want your products and that should anything happen to that package I will not be held liable. Legally speaking, any package that is sent to a person without their request doesn't not warrant a contract or any payments to be made for it.</p>
Good day Mapula,
Thank you very much for taking my call.
As per the our telecom, this matter will be investigated futher upon the receipt of your email.
We are hopefull that this matter will be resolved promptly.
May you have a wonderfull day.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 2242
Good day Mapula,
Thank you very much for taking my call.
As per the our telecom, this matter will be investigated futher upon the receipt of your email.
We are hopefull that this matter will be resolved promptly.
May you have a wonderfull day.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 2242
Dear Mapula,
Thank you for your email correspondence.
It seems that there was a misunderstanding with the payment that was submitted, as the reference number received is not Isabella Garcia's unique reference number.
As discussed all orders have been cancelled, and no futher debit orders will be submitted.
We wish you all the best on your skincare journey ahead.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
Dear Mapula,
Thank you for your email correspondence.
It seems that there was a misunderstanding with the payment that was submitted, as the reference number received is not Isabella Garcia's unique reference number.
As discussed all orders have been cancelled, and no futher debit orders will be submitted.
We wish you all the best on your skincare journey ahead.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
Greatly appreciate your prompt response.
Greatly appreciate your prompt response.
Dear Mapula,
We greatly appreciate your positive feedback.
We hope to hear from you in the near future.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
Dear Mapula,
We greatly appreciate your positive feedback.
We hope to hear from you in the near future.
Kind regards,
Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ********** 242
