EM
Ella M
1 reviews | Active since Nov 2022
28 Feb 2026, 04:13
Unathourised debit order
They are forcing me to accept the delivery since Jan I've been telling them I'm not expecting anything and I don't want anything frim them. Lastyear they teick/Manupulated me to accept their face product and I had to pay debit order for 12months. Now they are forcing themselves again to accept another delivery and they deducted money without my permission
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Replies (1)
Isabella Garcia's replyOfficial
02 Mar 2026, 12:48Dear Ella,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed during our recent call have been fully attended to and have also been confirmed via email. I will personally continue to follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to my email. We remain fully committed to ensuring this matter is resolved promptly and thoroughly.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed during our recent call have been fully attended to and have also been confirmed via email. I will personally continue to follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to my email. We remain fully committed to ensuring this matter is resolved promptly and thoroughly.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Mar 2026, 12:48
Official
Dear Ella,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed during our recent call have been fully attended to and have also been confirmed via email. I will personally continue to follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to my email. We remain fully committed to ensuring this matter is resolved promptly and thoroughly.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how upsetting this situation must have been for you.
I want to reassure you that all arrangements we discussed during our recent call have been fully attended to and have also been confirmed via email. I will personally continue to follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to reply directly to my email. We remain fully committed to ensuring this matter is resolved promptly and thoroughly.
Once again, I sincerely apologise for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za