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Precious M
1 reviews | Active since Feb 2026
06 Feb 2026, 14:02
Unathourised Amount Debited
I subscribed with Isabella Garcia for their products and we agreed on R332 debit order monthly but they debited me R2880 which we didn't agree about.
I sent an email and was ignired, I then called them to fix this and to return my money because i have other urgent commitments with that money, my money is still not returned. Im very disappointed, i was really looking forward to try their products. Now they lost one client, that's if they care!!!!
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Isabella Garcia's replyOfficial
06 Feb 2026, 18:36Dear Precious,
I hope this message finds you well.
From the bottom of our hearts, I want to sincerely apologise for the concern and frustration you have experienced. Your experience with us is incredibly important, and it deeply saddens us to know that we may have fallen short of the exceptional service we always strive to provide.
Thank you so much for taking the time to share your concerns. Your feedback is invaluable, as it gives us the opportunity to carefully review the situation and ensure that it is addressed promptly and thoughtfully. Please rest assured that we are personally looking into this matter with the utmost care and attention, and we will provide you with feedback as soon as possible.
We truly appreciate your patience, understanding, and the trust you place in us.
With warmest regards and heartfelt apologies,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
From the bottom of our hearts, I want to sincerely apologise for the concern and frustration you have experienced. Your experience with us is incredibly important, and it deeply saddens us to know that we may have fallen short of the exceptional service we always strive to provide.
Thank you so much for taking the time to share your concerns. Your feedback is invaluable, as it gives us the opportunity to carefully review the situation and ensure that it is addressed promptly and thoughtfully. Please rest assured that we are personally looking into this matter with the utmost care and attention, and we will provide you with feedback as soon as possible.
We truly appreciate your patience, understanding, and the trust you place in us.
With warmest regards and heartfelt apologies,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Feb 2026, 18:36
Official
Dear Precious,
I hope this message finds you well.
From the bottom of our hearts, I want to sincerely apologise for the concern and frustration you have experienced. Your experience with us is incredibly important, and it deeply saddens us to know that we may have fallen short of the exceptional service we always strive to provide.
Thank you so much for taking the time to share your concerns. Your feedback is invaluable, as it gives us the opportunity to carefully review the situation and ensure that it is addressed promptly and thoughtfully. Please rest assured that we are personally looking into this matter with the utmost care and attention, and we will provide you with feedback as soon as possible.
We truly appreciate your patience, understanding, and the trust you place in us.
With warmest regards and heartfelt apologies,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
From the bottom of our hearts, I want to sincerely apologise for the concern and frustration you have experienced. Your experience with us is incredibly important, and it deeply saddens us to know that we may have fallen short of the exceptional service we always strive to provide.
Thank you so much for taking the time to share your concerns. Your feedback is invaluable, as it gives us the opportunity to carefully review the situation and ensure that it is addressed promptly and thoughtfully. Please rest assured that we are personally looking into this matter with the utmost care and attention, and we will provide you with feedback as soon as possible.
We truly appreciate your patience, understanding, and the trust you place in us.
With warmest regards and heartfelt apologies,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za