Unacceptable Delivery Time
<p>Good afternoon<br />I placed and paid for an order with ISABELLA GARCIA on the 28th July 2017. After enquiring on the 4th August 2017 as to the whereabouts of my products, I wad informed that my order was sent out on 1 August 2017 and could expect delivery within 5-7 working days. It is now the 14th August 2017 and I have once again sent an enquiry to ISABELLA GARCIA as to the whereabouts of my prodct order, as I have still not received my order. I am flaming mad to say the least. I will also not be placing any future orders with them. Their delivery time is unacceptable.</p>
Good day Anne,
Trust you are well today and thank you for bringing the below to our attention.
It seems that we are struggling to contact you telephonically to assist with the delivery of your parcel.
The couriers have advised that the parcel will be delivered tomorrow. Please keep your phone nearby as it seems that the driver cannot access the building without reaching you telephonically.
We sincerely apologise for the inconvenience caused in this regard.
If you have any questions please do not hesitate to contact me.
Kind regards,
Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Good day Anne,
Trust you are well today and thank you for bringing the below to our attention.
It seems that we are struggling to contact you telephonically to assist with the delivery of your parcel.
The couriers have advised that the parcel will be delivered tomorrow. Please keep your phone nearby as it seems that the driver cannot access the building without reaching you telephonically.
We sincerely apologise for the inconvenience caused in this regard.
If you have any questions please do not hesitate to contact me.
Kind regards,
Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za