JN
Jenny N
1 reviews | Active since Apr 2009
02 Jun 2021, 11:40
Unacceptable and poor service
I ordered a set of fine fragrances on the 28/05/2021 which was on special (MON CHERIFINE FRAGRANCE COLLECTION WITH A FREE ENCHANTEMENT FINE FRAGRANCE COLLECTION ), to my surprise I took delivery of a completely different set of fragrance and no free set. Isabella Garcia`s customer service has really gone to the dogs. you can email them with no response not even a courtesy call. I will not recommend this company to anyone in the future.
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Replies (2)
Isabella Garcia's replyOfficial
02 Jun 2021, 15:04Dear Jenny,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that the value added gifts on the Isabella Garcia website does have T's&C’s that do apply. You can find the T’s & C’s on our website. Please rest assured that all the arrangements have been made as discussed with one of our consultants today telephonically.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
May you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that the value added gifts on the Isabella Garcia website does have T's&C’s that do apply. You can find the T’s & C’s on our website. Please rest assured that all the arrangements have been made as discussed with one of our consultants today telephonically.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
May you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Isabella Garcia's reply02 Jun 2021, 15:04
Official
Dear Jenny,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that the value added gifts on the Isabella Garcia website does have T's&C’s that do apply. You can find the T’s & C’s on our website. Please rest assured that all the arrangements have been made as discussed with one of our consultants today telephonically.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
May you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
Please note that the value added gifts on the Isabella Garcia website does have T's&C’s that do apply. You can find the T’s & C’s on our website. Please rest assured that all the arrangements have been made as discussed with one of our consultants today telephonically.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
May you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
JN
Jenny N's updateReviewer Update
02 Jun 2021, 15:36pls advs via email where are the T’s & C’s on your website, I only find competition T’s & C’s .why send an SMS advising of your specials without the T’s & C’s? and on your website you have the option to pay over 3 months but no banner saying you only qualify if you pay cash and not via debit order? furthermore why was the incorrect item delivered if you are passionate about client satisfaction? NB: no arrangements were made with the consultant I spoke to, only cancellation of membership.
JN
Jenny N's update02 Jun 2021, 15:36
Reviewer Update
pls advs via email where are the T’s & C’s on your website, I only find competition T’s & C’s .why send an SMS advising of your specials without the T’s & C’s? and on your website you have the option to pay over 3 months but no banner saying you only qualify if you pay cash and not via debit order? furthermore why was the incorrect item delivered if you are passionate about client satisfaction? NB: no arrangements were made with the consultant I spoke to, only cancellation of membership.