YV
Yolandi V
1 reviews | Active since Jun 2019
17 Dec 2025, 12:59
Unable to Cancel Subscription – Customer Care Unreachable
I have repeatedly attempted to cancel my subscription with Isabella Garcia, but the published customer care phone number do not work and email respond to reach out to customer service since my first email 05/11/2025. A consultant called me on Thursday, 11 December to upsell products. When I explained that I had tried to cancel, I was told to phone Customer Care. I explained the number does not work, yet the consultant argued and insisted I call the same number. My payment terms are 12 months at R271.04 per month, with the last installment due on 01 September 2026. I require written confirmation that my contract will be terminated after the final payment and that no further marketing contact will occur. Please resolve this urgently and provide a valid contact channel. Order/Account Details: • Name: Yolandi • Order/Account Number: wbln49194
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
17 Dec 2025, 14:10Dear Yolandi,
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in addressing your query. We never want you to feel let down, and I am deeply sorry for any frustration this may have caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us. Kindly note that our phone lines are currently not operational for incoming calls.
I have made all the arrangements as discussed and followed up via email for your convenience.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in addressing your query. We never want you to feel let down, and I am deeply sorry for any frustration this may have caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us. Kindly note that our phone lines are currently not operational for incoming calls.
I have made all the arrangements as discussed and followed up via email for your convenience.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Dec 2025, 14:10
Official
Dear Yolandi,
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in addressing your query. We never want you to feel let down, and I am deeply sorry for any frustration this may have caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us. Kindly note that our phone lines are currently not operational for incoming calls.
I have made all the arrangements as discussed and followed up via email for your convenience.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in addressing your query. We never want you to feel let down, and I am deeply sorry for any frustration this may have caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us. Kindly note that our phone lines are currently not operational for incoming calls.
I have made all the arrangements as discussed and followed up via email for your convenience.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
YV
Yolandi V's updateReviewer Update
22 Dec 2025, 11:58Thank you for reaching out to resolve the issue!
YV
Yolandi V's update22 Dec 2025, 11:58
Reviewer Update
Thank you for reaching out to resolve the issue!
Isabella Garcia's replyOfficial
06 Jan 2026, 12:58Dear Yolandi,
I hope you had a wonderful festive season.
Thank you so much for your kind response. I truly appreciate you taking the time to acknowledge the resolution.
It was a pleasure assisting you, and I am delighted that we were able to address the matter for you. Please know that should you need any further assistance in future, I am always here to help.
Thank you once again for your understanding and trust — it is genuinely valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you had a wonderful festive season.
Thank you so much for your kind response. I truly appreciate you taking the time to acknowledge the resolution.
It was a pleasure assisting you, and I am delighted that we were able to address the matter for you. Please know that should you need any further assistance in future, I am always here to help.
Thank you once again for your understanding and trust — it is genuinely valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Jan 2026, 12:58
Official
Dear Yolandi,
I hope you had a wonderful festive season.
Thank you so much for your kind response. I truly appreciate you taking the time to acknowledge the resolution.
It was a pleasure assisting you, and I am delighted that we were able to address the matter for you. Please know that should you need any further assistance in future, I am always here to help.
Thank you once again for your understanding and trust — it is genuinely valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you had a wonderful festive season.
Thank you so much for your kind response. I truly appreciate you taking the time to acknowledge the resolution.
It was a pleasure assisting you, and I am delighted that we were able to address the matter for you. Please know that should you need any further assistance in future, I am always here to help.
Thank you once again for your understanding and trust — it is genuinely valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za