1 reviews | Active since Jul 2014
unable to cancel my subscription even though i have broken out in acne
I am extremely frustrated and appalled by the level of service I have received from Isabella Garcia. I called your customer care line this morning as I wanted to cancel my subscription, however I was advised that I am unable to cancel my subscription until next year March 2026 as I missed my 60 day window period of cancellation by 7 days. According to your call center agent there is nothing she can do. I explained that I have broken out into bad acne and now have acne scaring which I now have to go see a dermatologist to help sort out. I have never had bad skin at all, and I have pictures to prove this. I have all the products that were sent to me, still sealed - i only used 1 set of products and your call center agent told me that there is nothing she can do. I asked to speak to a manager, and she said no one can help me. i am going to call my bank and have this debit order stopped. I cannot be paying for something that has caused harm to my skin, and continue paying till next year March 2026.
Thank you for bringing your concerns to our attention. I am truly sorry to hear about your experience, and I can only imagine how upsetting this must be for you. Please rest assured that your feedback is being treated with the utmost seriousness.
We attempted to reach you telephonically earlier today to discuss your concerns directly, but unfortunately, we were unable to get through. As such, we will continue our communication via email to ensure that you are assisted as thoroughly as possible.
I want to sincerely apologise for any distress caused and for any discomfort you may have experienced while using our products. We never want any of our clients to feel unsupported or unheard, especially in a situation where they are experiencing adverse effects. I will gladly assist in reviewing your concerns further, should you be open to discussing your skin’s reaction in more detail. This will help us gain better insight and offer any guidance we can.
We are committed to treating each client with fairness and compassion, and we will revert back to you as soon as possible.
Thank you once again for reaching out. Your satisfaction and well-being are very important to us, and we truly value the opportunity to support you further.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you for bringing your concerns to our attention. I am truly sorry to hear about your experience, and I can only imagine how upsetting this must be for you. Please rest assured that your feedback is being treated with the utmost seriousness.
We attempted to reach you telephonically earlier today to discuss your concerns directly, but unfortunately, we were unable to get through. As such, we will continue our communication via email to ensure that you are assisted as thoroughly as possible.
I want to sincerely apologise for any distress caused and for any discomfort you may have experienced while using our products. We never want any of our clients to feel unsupported or unheard, especially in a situation where they are experiencing adverse effects. I will gladly assist in reviewing your concerns further, should you be open to discussing your skin’s reaction in more detail. This will help us gain better insight and offer any guidance we can.
We are committed to treating each client with fairness and compassion, and we will revert back to you as soon as possible.
Thank you once again for reaching out. Your satisfaction and well-being are very important to us, and we truly value the opportunity to support you further.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd