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Thobi M
1 reviews | Active since Jul 2025
23 Jul 2025, 12:13
Un authorized debit order scheduled.
I am an unhappy with Isabella agents, the lady called me and told me that I am chosen as an Ambassador of their products, I will get a discount when I buy. She told me about some of their face products. I was at work, then I asked her to call me at 13h00 so that I can decide. Few minutes later I received an sms from the bank notifying me about the debit order mandate that was Don om my account by Isabella, I received the second one. When I call the bank they have those two scheduled debit orders from them. They could not cancel it as it was done by them. They got my banking details from Platinum life. I called called them asking about that, they said they will cancel it, even today they are not answering my calls anymore, I want them to remove the debit orders scheduled under my name. Platinum life could not give me a clear answer as I told them they are working together with Isabella, they got my banking details from my profile with them. However I did not authorize it. I called Isabella many time's asking if they have canceled my order, they said they have sent it to the relevant department, I tried to call again to ask about the process they are no longer answering my calls 🙃. Kindly assist, I am frustrated as I am not sure if the debit order will go through or not this month.
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
23 Jul 2025, 12:58Dear Thobi,
Thank you sincerely for bringing your concerns to our attention. We truly value your feedback, as it plays a vital role in helping us continuously improve our service and better meet the needs of our valued clients like yourself.
To ensure I fully understand your experience, I have personally initiated a request for the recording of your sales agreement. As part of our commitment to service excellence, our sales consultants follow a standardised script designed to provide all necessary information clearly and accurately. Furthermore, our dedicated Quality Control team routinely reviews recorded calls to uphold these standards and ensure complete transparency.
By reviewing the specific call in question, we will be able to provide you with a comprehensive and accurate response. I have prioritised this request and will revert to you with feedback as a matter of urgency.
On behalf of our entire team, please accept my heartfelt apologies for any frustration or disappointment you may have experienced during your skincare journey with us. Your satisfaction and well-being remain our top priority, and we are committed to ensuring you feel heard, supported, and truly valued.
Should you have any further questions, concerns, or requests in the meantime, please do not hesitate to reach out—I am here to assist in any way I can.
A confirmation has also been sent to you via email for your reference.
Wishing you a day filled with peace and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for bringing your concerns to our attention. We truly value your feedback, as it plays a vital role in helping us continuously improve our service and better meet the needs of our valued clients like yourself.
To ensure I fully understand your experience, I have personally initiated a request for the recording of your sales agreement. As part of our commitment to service excellence, our sales consultants follow a standardised script designed to provide all necessary information clearly and accurately. Furthermore, our dedicated Quality Control team routinely reviews recorded calls to uphold these standards and ensure complete transparency.
By reviewing the specific call in question, we will be able to provide you with a comprehensive and accurate response. I have prioritised this request and will revert to you with feedback as a matter of urgency.
On behalf of our entire team, please accept my heartfelt apologies for any frustration or disappointment you may have experienced during your skincare journey with us. Your satisfaction and well-being remain our top priority, and we are committed to ensuring you feel heard, supported, and truly valued.
Should you have any further questions, concerns, or requests in the meantime, please do not hesitate to reach out—I am here to assist in any way I can.
A confirmation has also been sent to you via email for your reference.
Wishing you a day filled with peace and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jul 2025, 12:58
Official
Dear Thobi,
Thank you sincerely for bringing your concerns to our attention. We truly value your feedback, as it plays a vital role in helping us continuously improve our service and better meet the needs of our valued clients like yourself.
To ensure I fully understand your experience, I have personally initiated a request for the recording of your sales agreement. As part of our commitment to service excellence, our sales consultants follow a standardised script designed to provide all necessary information clearly and accurately. Furthermore, our dedicated Quality Control team routinely reviews recorded calls to uphold these standards and ensure complete transparency.
By reviewing the specific call in question, we will be able to provide you with a comprehensive and accurate response. I have prioritised this request and will revert to you with feedback as a matter of urgency.
On behalf of our entire team, please accept my heartfelt apologies for any frustration or disappointment you may have experienced during your skincare journey with us. Your satisfaction and well-being remain our top priority, and we are committed to ensuring you feel heard, supported, and truly valued.
Should you have any further questions, concerns, or requests in the meantime, please do not hesitate to reach out—I am here to assist in any way I can.
A confirmation has also been sent to you via email for your reference.
Wishing you a day filled with peace and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for bringing your concerns to our attention. We truly value your feedback, as it plays a vital role in helping us continuously improve our service and better meet the needs of our valued clients like yourself.
To ensure I fully understand your experience, I have personally initiated a request for the recording of your sales agreement. As part of our commitment to service excellence, our sales consultants follow a standardised script designed to provide all necessary information clearly and accurately. Furthermore, our dedicated Quality Control team routinely reviews recorded calls to uphold these standards and ensure complete transparency.
By reviewing the specific call in question, we will be able to provide you with a comprehensive and accurate response. I have prioritised this request and will revert to you with feedback as a matter of urgency.
On behalf of our entire team, please accept my heartfelt apologies for any frustration or disappointment you may have experienced during your skincare journey with us. Your satisfaction and well-being remain our top priority, and we are committed to ensuring you feel heard, supported, and truly valued.
Should you have any further questions, concerns, or requests in the meantime, please do not hesitate to reach out—I am here to assist in any way I can.
A confirmation has also been sent to you via email for your reference.
Wishing you a day filled with peace and positivity.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
TM
Thobi M's updateReviewer Update
23 Jul 2025, 21:12Good evening, thank you for the reply, I wiill be happy to know that the debit order has been canceled.
TM
Thobi M's update23 Jul 2025, 21:12
Reviewer Update
Good evening, thank you for the reply, I wiill be happy to know that the debit order has been canceled.
Isabella Garcia's replyOfficial
24 Jul 2025, 09:22Dear Thobi,
Thank you for reaching out and for giving us the opportunity to address your concerns.
At Isabella Garcia, we conduct business with the highest integrity and transparency. We take pride in ensuring that every agreement is concluded openly, honestly, and with the client’s full understanding and consent.
After carefully reviewing your interaction with our consultant, we would like to confirm that the agreement was concluded with your full consent. During the call, the consultant clearly introduced the products, explained the offer in detail, and confirmed both the cost and the debit order process. You were also asked for permission to use your ID and banking details, which you agreed to, and the first debit date was discussed and confirmed with your approval.
In addition, the DebiCheck process—designed specifically to protect clients against unauthorised debit orders—was explained to you, and you agreed to approve the notification once received. When you later raised financial concerns, our consultant responded empathetically and assisted in adjusting the offer to suit your budget. You agreed to the revised amount, and the relevant details were updated accordingly.
All information was provided and confirmed by you during the call.
We understand your frustration and sincerely apologise if you experienced any difficulty reaching us thereafter.
Please rest assured that your request has since been actioned, and the final arrangement has already been confirmed via email.
Should you need any further assistance or written confirmation, please don’t hesitate to let us know—we are here to help.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and for giving us the opportunity to address your concerns.
At Isabella Garcia, we conduct business with the highest integrity and transparency. We take pride in ensuring that every agreement is concluded openly, honestly, and with the client’s full understanding and consent.
After carefully reviewing your interaction with our consultant, we would like to confirm that the agreement was concluded with your full consent. During the call, the consultant clearly introduced the products, explained the offer in detail, and confirmed both the cost and the debit order process. You were also asked for permission to use your ID and banking details, which you agreed to, and the first debit date was discussed and confirmed with your approval.
In addition, the DebiCheck process—designed specifically to protect clients against unauthorised debit orders—was explained to you, and you agreed to approve the notification once received. When you later raised financial concerns, our consultant responded empathetically and assisted in adjusting the offer to suit your budget. You agreed to the revised amount, and the relevant details were updated accordingly.
All information was provided and confirmed by you during the call.
We understand your frustration and sincerely apologise if you experienced any difficulty reaching us thereafter.
Please rest assured that your request has since been actioned, and the final arrangement has already been confirmed via email.
Should you need any further assistance or written confirmation, please don’t hesitate to let us know—we are here to help.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply24 Jul 2025, 09:22
Official
Dear Thobi,
Thank you for reaching out and for giving us the opportunity to address your concerns.
At Isabella Garcia, we conduct business with the highest integrity and transparency. We take pride in ensuring that every agreement is concluded openly, honestly, and with the client’s full understanding and consent.
After carefully reviewing your interaction with our consultant, we would like to confirm that the agreement was concluded with your full consent. During the call, the consultant clearly introduced the products, explained the offer in detail, and confirmed both the cost and the debit order process. You were also asked for permission to use your ID and banking details, which you agreed to, and the first debit date was discussed and confirmed with your approval.
In addition, the DebiCheck process—designed specifically to protect clients against unauthorised debit orders—was explained to you, and you agreed to approve the notification once received. When you later raised financial concerns, our consultant responded empathetically and assisted in adjusting the offer to suit your budget. You agreed to the revised amount, and the relevant details were updated accordingly.
All information was provided and confirmed by you during the call.
We understand your frustration and sincerely apologise if you experienced any difficulty reaching us thereafter.
Please rest assured that your request has since been actioned, and the final arrangement has already been confirmed via email.
Should you need any further assistance or written confirmation, please don’t hesitate to let us know—we are here to help.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and for giving us the opportunity to address your concerns.
At Isabella Garcia, we conduct business with the highest integrity and transparency. We take pride in ensuring that every agreement is concluded openly, honestly, and with the client’s full understanding and consent.
After carefully reviewing your interaction with our consultant, we would like to confirm that the agreement was concluded with your full consent. During the call, the consultant clearly introduced the products, explained the offer in detail, and confirmed both the cost and the debit order process. You were also asked for permission to use your ID and banking details, which you agreed to, and the first debit date was discussed and confirmed with your approval.
In addition, the DebiCheck process—designed specifically to protect clients against unauthorised debit orders—was explained to you, and you agreed to approve the notification once received. When you later raised financial concerns, our consultant responded empathetically and assisted in adjusting the offer to suit your budget. You agreed to the revised amount, and the relevant details were updated accordingly.
All information was provided and confirmed by you during the call.
We understand your frustration and sincerely apologise if you experienced any difficulty reaching us thereafter.
Please rest assured that your request has since been actioned, and the final arrangement has already been confirmed via email.
Should you need any further assistance or written confirmation, please don’t hesitate to let us know—we are here to help.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za