Un-acceptable

After your sales rep phoned me to offer the ambassadors packaged (which I stupidly accepted). The first payment deduction was supposed to b on the 10 July 2015, @ the end of August I had still not received my packaged, which i inquired through your call center. The lady I spoke to said that the reason was due to no payment received (not once did any one inform me of this issue) I was surprised by the claim and followed up with my bank. They had said that there was some kind of technical error on my account and they would rectify the issue immediately. So the first payment officially went off on the 10 September (I'm still waiting for my package)<br> <br> I have tried calling your offices for the past 3 weeks, first the voice prompt said that it would be closed for the long weekend (which is understandable) then the next Monday the prompt had changed saying that is now closed for religious holidays, so the whole damn department is closed for religious holidays, surly you have a divers company? I have my own company and there's always people available for queries!!<br> Now one week later it's still the same damn voice prompt or it unavailable.<br> I need my package DELIVERED TODAY or a refund!!