MS
My S
1 reviews | Active since Nov 2012
15 Jul 2020, 13:24
Transaction cancellation
I asked them not to debit my account and cancel the transaction. They went ahead and debitedy account and filled my account with charges from the numerous attempts. Please refund my account immediately. I already sent Precious Kifuabala to cancel the transaction over a month ago.
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
15 Jul 2020, 14:10Dear Mirriam,
Thank you for taking my call.
As mentioned, I have sent your request to the relevant department and you can expect a call within the next few working days.
I would like to apologise again for the inconvenience caused with regards to your cancellation request that was not processed.
May you have a lovely day.
Warm Regards, Lomari Green Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for taking my call.
As mentioned, I have sent your request to the relevant department and you can expect a call within the next few working days.
I would like to apologise again for the inconvenience caused with regards to your cancellation request that was not processed.
May you have a lovely day.
Warm Regards, Lomari Green Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Isabella Garcia's reply15 Jul 2020, 14:10
Official
Dear Mirriam,
Thank you for taking my call.
As mentioned, I have sent your request to the relevant department and you can expect a call within the next few working days.
I would like to apologise again for the inconvenience caused with regards to your cancellation request that was not processed.
May you have a lovely day.
Warm Regards, Lomari Green Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for taking my call.
As mentioned, I have sent your request to the relevant department and you can expect a call within the next few working days.
I would like to apologise again for the inconvenience caused with regards to your cancellation request that was not processed.
May you have a lovely day.
Warm Regards, Lomari Green Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
MS
My S's updateReviewer Update
21 Jul 2020, 09:22I eventually had to ask my bank to reverse the charges. They refused, offering me a voucher even after I told them I don’t need skin products at this time hence the cancellation. Listen and empathize with your customers for future business next time.
MS
My S's update21 Jul 2020, 09:22
Reviewer Update
I eventually had to ask my bank to reverse the charges. They refused, offering me a voucher even after I told them I don’t need skin products at this time hence the cancellation. Listen and empathize with your customers for future business next time.
Isabella Garcia's replyOfficial
21 Jul 2020, 13:20Dear Mirriam,
I trust you are well.
Thank you bringing this matter to my attention. According to our system you were assisted with your cancellation request and that you agreed to receive online store credit for the amount that you already paid. Kindly be advised that we were under the impression that you were happy with the arrangements that were made during the call. We sincerely apologise for any inconvenience caused during this time.
Please do not hesitate to contact us if you have queries.
May you have a lovely day.
Warm Regards, Lomari Green
Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
I trust you are well.
Thank you bringing this matter to my attention. According to our system you were assisted with your cancellation request and that you agreed to receive online store credit for the amount that you already paid. Kindly be advised that we were under the impression that you were happy with the arrangements that were made during the call. We sincerely apologise for any inconvenience caused during this time.
Please do not hesitate to contact us if you have queries.
May you have a lovely day.
Warm Regards, Lomari Green
Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Isabella Garcia's reply21 Jul 2020, 13:20
Official
Dear Mirriam,
I trust you are well.
Thank you bringing this matter to my attention. According to our system you were assisted with your cancellation request and that you agreed to receive online store credit for the amount that you already paid. Kindly be advised that we were under the impression that you were happy with the arrangements that were made during the call. We sincerely apologise for any inconvenience caused during this time.
Please do not hesitate to contact us if you have queries.
May you have a lovely day.
Warm Regards, Lomari Green
Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
I trust you are well.
Thank you bringing this matter to my attention. According to our system you were assisted with your cancellation request and that you agreed to receive online store credit for the amount that you already paid. Kindly be advised that we were under the impression that you were happy with the arrangements that were made during the call. We sincerely apologise for any inconvenience caused during this time.
Please do not hesitate to contact us if you have queries.
May you have a lovely day.
Warm Regards, Lomari Green
Client Care SupervisorIsabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za