KB
Katherine B
1 reviews | Active since May 2017
18 Sept 2023, 12:48
This company is a nuisance!
An absolute nuisance that borders on harassment.
I have requested MULTIPLE times to be removed from their contact list and asked that they stop phoning me, but they continue to phone me. I have told them I am not interested, but they continue to call me. When you tell them you're not interested, they become rude, put the phone down in your ear and simply phone again the next day.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
18 Sept 2023, 15:38Dear Katherine,
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we have sent you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week ahead. Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we have sent you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week ahead. Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Sept 2023, 15:38
Official
Dear Katherine,
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we have sent you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week ahead. Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we have sent you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week ahead. Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
KB
Katherine B's updateReviewer Update
18 Sept 2023, 15:44As communicated via email, I have not received any telephonic contact from you to resolve this matter, but this is likely due to the fact that I have blocked every number from Isabella Garcia in an effort to get you to stop contacting me. I've also been advised by Hello Peter that you've reported my complaint as false, which is ridiculous. Hopefully, I won't hear from Isabella Garcia again.
KB
Katherine B's update18 Sept 2023, 15:44
Reviewer Update
As communicated via email, I have not received any telephonic contact from you to resolve this matter, but this is likely due to the fact that I have blocked every number from Isabella Garcia in an effort to get you to stop contacting me. I've also been advised by Hello Peter that you've reported my complaint as false, which is ridiculous. Hopefully, I won't hear from Isabella Garcia again.
Isabella Garcia's replyOfficial
21 Sept 2023, 11:36Dear Katherine,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent communication regarding your concerns and complaints. Your feedback is highly valued, and we sincerely appreciate your effort in bringing this matter to our attention.
I would like to assure you that your complaint has been promptly addressed. Upon reviewing our records, it appears that we were unable to locate your details in our Customer Relationship Management (CRM) system. We have thoroughly investigated this issue and taken the necessary measures to ensure that you will not be contacted in the future.
Your satisfaction is of utmost importance to us, and we genuinely regret any inconvenience this may have caused you. We are committed to continually improving our services and processes to better serve our valued clients like you.
As you continue on your skincare journey, we wish you nothing but the best. If you ever decide to revisit our services in the future or have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent communication regarding your concerns and complaints. Your feedback is highly valued, and we sincerely appreciate your effort in bringing this matter to our attention.
I would like to assure you that your complaint has been promptly addressed. Upon reviewing our records, it appears that we were unable to locate your details in our Customer Relationship Management (CRM) system. We have thoroughly investigated this issue and taken the necessary measures to ensure that you will not be contacted in the future.
Your satisfaction is of utmost importance to us, and we genuinely regret any inconvenience this may have caused you. We are committed to continually improving our services and processes to better serve our valued clients like you.
As you continue on your skincare journey, we wish you nothing but the best. If you ever decide to revisit our services in the future or have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply21 Sept 2023, 11:36
Official
Dear Katherine,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent communication regarding your concerns and complaints. Your feedback is highly valued, and we sincerely appreciate your effort in bringing this matter to our attention.
I would like to assure you that your complaint has been promptly addressed. Upon reviewing our records, it appears that we were unable to locate your details in our Customer Relationship Management (CRM) system. We have thoroughly investigated this issue and taken the necessary measures to ensure that you will not be contacted in the future.
Your satisfaction is of utmost importance to us, and we genuinely regret any inconvenience this may have caused you. We are committed to continually improving our services and processes to better serve our valued clients like you.
As you continue on your skincare journey, we wish you nothing but the best. If you ever decide to revisit our services in the future or have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent communication regarding your concerns and complaints. Your feedback is highly valued, and we sincerely appreciate your effort in bringing this matter to our attention.
I would like to assure you that your complaint has been promptly addressed. Upon reviewing our records, it appears that we were unable to locate your details in our Customer Relationship Management (CRM) system. We have thoroughly investigated this issue and taken the necessary measures to ensure that you will not be contacted in the future.
Your satisfaction is of utmost importance to us, and we genuinely regret any inconvenience this may have caused you. We are committed to continually improving our services and processes to better serve our valued clients like you.
As you continue on your skincare journey, we wish you nothing but the best. If you ever decide to revisit our services in the future or have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za