1 reviews | Active since Jan 2018
*******!
I don't know where to begin other than to say I am fuming. I recieved a call early December from a call agent saying I had been chosen as one of their leading ladies (or something along those lines) and that I'd be receiving a hamper on the 11th. Note, I have never used or purchased anything from them in my life so it came as quite a surprise but it sounded lovely. The call agent took my details (stupid me) and said a form would be attached with the hamper and should I be happy and satisfied with their products I could subscribe to receive monthly hampers etc. The free (gift) hamper NEVER arrived on the 11th and needless to say I just presumed it was a spam call and haven't thought about it since. Until this evening when I recieved a notification that over R200 had been deducted from my account by Isabella Garcia. I am devestated. I feel ******. I don't know what to do or how to handle the situation. What is preventing it from happening again. I want my money bac****!
Dear Katherine,
Hope you are well and thank you for taking my call.
We would like to extend our apologies for the misleading information that was provided by our sales agent, the matter will be handled internally.
The order has been cancelled and the reimbur*****t will be arranged accordingly.
We apologise once again and look forward to having you as a client in the near future.
If you have any questions please do not hesitate to contact me.
Kind regards,
Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Dear Katherine,
Hope you are well and thank you for taking my call.
We would like to extend our apologies for the misleading information that was provided by our sales agent, the matter will be handled internally.
The order has been cancelled and the reimbur*****t will be arranged accordingly.
We apologise once again and look forward to having you as a client in the near future.
If you have any questions please do not hesitate to contact me.
Kind regards,
Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
