IF
Inshaaf F
1 reviews | Active since Jan 2013
12 Dec 2025, 08:38
They keep sending products that i dont need, didnt order, dont want but i need to pay.
Please note that this is the second time that my order was sent wrong. I did not request a cleansing cloth but the BB cream instead, yet the cleaning cloth was sent, and I told the last con the call that I don’t need it as I have a lot. Now i have to pay for something that i did not ask for, i was clear when i said i dont need this cloths, give me the bb cream instead or there is no deal, yet still they send the cloths and no cream.
Please dont do business with this company.
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Replies (1)
Isabella Garcia's replyOfficial
12 Dec 2025, 16:22Dear Inshaaf,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you experienced with the incorrect products received in your order. This is not reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
I have also requested the sales agreement recording and look forward to providing you with detailed feedback once it has been reviewed.
Please rest assured that all arrangements we discussed telephonically have been completed. We truly appreciate your patience and understanding throughout this process, and your continued trust means a great deal to us.
Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. I am here to ensure you feel fully supported and valued.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you experienced with the incorrect products received in your order. This is not reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
I have also requested the sales agreement recording and look forward to providing you with detailed feedback once it has been reviewed.
Please rest assured that all arrangements we discussed telephonically have been completed. We truly appreciate your patience and understanding throughout this process, and your continued trust means a great deal to us.
Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. I am here to ensure you feel fully supported and valued.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Dec 2025, 16:22
Official
Dear Inshaaf,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you experienced with the incorrect products received in your order. This is not reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
I have also requested the sales agreement recording and look forward to providing you with detailed feedback once it has been reviewed.
Please rest assured that all arrangements we discussed telephonically have been completed. We truly appreciate your patience and understanding throughout this process, and your continued trust means a great deal to us.
Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. I am here to ensure you feel fully supported and valued.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you experienced with the incorrect products received in your order. This is not reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
I have also requested the sales agreement recording and look forward to providing you with detailed feedback once it has been reviewed.
Please rest assured that all arrangements we discussed telephonically have been completed. We truly appreciate your patience and understanding throughout this process, and your continued trust means a great deal to us.
Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. I am here to ensure you feel fully supported and valued.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to address this.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za