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Sonja T
1 reviews | Active since Nov 2019
11 Dec 2023, 13:31
They don’t keep their promises
I was directed to this company by someone else. When I chose my products they made me an offer which is on their front page: if you spend R750 or more you will receive 2 free fragrances. It clearly stated that the amount I spent will give me that which was more than R800. But when the oder arrived the free fragrances were not included. Is this how you always do things? I notified them about this and got no response. I won’t buy anything from this company again or recommend them to anyone.
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
11 Dec 2023, 14:03Dear Sonja,
I trust this message finds you well. I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard.
As quickly discussed, our current gift is the Harmony & Mademoiselle Eau de Parfum to the value of R1608.
To qualify for the website free delivery, you need to spend R350 - R499 (excludes free perfume).
To qualify for the free 1x perfume gifting plus free delivery, you must spend a minimum of R500-R749 (excluding delivery) on our website.
To qualify for 2x free perfumes and free Delivery you need to spend R750 and more (excluding delivery).
To qualify for the free 1x perfume gifting plus free delivery, you must spend a minimum of R500-R749 (excluding delivery) on our website.
To qualify for 2x free perfumes and free Delivery you need to spend R750 and more (excluding delivery).
*Please note, if a voucher is used on the order, you will have to spend R500 - R750 over and above your voucher amount to qualify.
*Gifting subject to change without prior notice
*Gifting subject to change without prior notice
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
You are welcome to contact me should you require any further assistance.
You are welcome to contact me should you require any further assistance.
Wishing you a wonderful day.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply11 Dec 2023, 14:03
Official
Dear Sonja,
I trust this message finds you well. I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard.
As quickly discussed, our current gift is the Harmony & Mademoiselle Eau de Parfum to the value of R1608.
To qualify for the website free delivery, you need to spend R350 - R499 (excludes free perfume).
To qualify for the free 1x perfume gifting plus free delivery, you must spend a minimum of R500-R749 (excluding delivery) on our website.
To qualify for 2x free perfumes and free Delivery you need to spend R750 and more (excluding delivery).
To qualify for the free 1x perfume gifting plus free delivery, you must spend a minimum of R500-R749 (excluding delivery) on our website.
To qualify for 2x free perfumes and free Delivery you need to spend R750 and more (excluding delivery).
*Please note, if a voucher is used on the order, you will have to spend R500 - R750 over and above your voucher amount to qualify.
*Gifting subject to change without prior notice
*Gifting subject to change without prior notice
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
You are welcome to contact me should you require any further assistance.
You are welcome to contact me should you require any further assistance.
Wishing you a wonderful day.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
ST
Sonja T's updateReviewer Update
11 Dec 2023, 14:16I still hold you responsible for any confusion because when I was in the process of ordering my products this was not made very clear on your website. Your website is not very effective.
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Sonja T's update11 Dec 2023, 14:16
Reviewer Update
I still hold you responsible for any confusion because when I was in the process of ordering my products this was not made very clear on your website. Your website is not very effective.
Isabella Garcia's replyOfficial
11 Dec 2023, 15:52Dear Sonja,
We do sincerely apologize for any inconvenience.
As advised during our call - and confirmed by you that you did see the pink pop-up informing you that the gifting was removed from your order and that an additional amount would have to be spent in order to qualify for the gifting. I also confirmed on your order confirmation that no gifting was indicated since the required amount was not spent.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
We do sincerely apologize for any inconvenience.
As advised during our call - and confirmed by you that you did see the pink pop-up informing you that the gifting was removed from your order and that an additional amount would have to be spent in order to qualify for the gifting. I also confirmed on your order confirmation that no gifting was indicated since the required amount was not spent.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply11 Dec 2023, 15:52
Official
Dear Sonja,
We do sincerely apologize for any inconvenience.
As advised during our call - and confirmed by you that you did see the pink pop-up informing you that the gifting was removed from your order and that an additional amount would have to be spent in order to qualify for the gifting. I also confirmed on your order confirmation that no gifting was indicated since the required amount was not spent.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
We do sincerely apologize for any inconvenience.
As advised during our call - and confirmed by you that you did see the pink pop-up informing you that the gifting was removed from your order and that an additional amount would have to be spent in order to qualify for the gifting. I also confirmed on your order confirmation that no gifting was indicated since the required amount was not spent.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia International (Pty) Ltd