They dont allow you to cancel

To join was fairly quick and easy but to cancel is a pain , my wife and I phoned then severl times to tell them as soon as her current package is paid off we want to cancel, they tell us that they do make note of this but when its time to cancel the just send more product even tho we called them , send then messages on whatsapp with absolutely no response .Im the one paying for my wifes products that I don't have a problem with but when I have any queries that can't share any details with me they have to talk to my wife or she should be with me when I phone them even though she told me to give then a call but when it comes to making any payment then they are quick to call me .I moved out from my parents, currently living with my wife in our own appartment they sent another packege of products to my parents house after we phoned to cancel again and made more than one phone call after that to confirm that they did cancel the subscription but still its not canceled now I still have to keep paying for product my wife doesn't want to use anymore dont want then any ore but they keep sending it because they refuse get the message that we dont want to continue the subscription