SS
Smangele S
1 reviews | Active since Feb 2024
13 Feb 2024, 00:24
The Courier delivered my parcel when i was not around nd i received 4 months later then i wrote to customer services and complains I received my 2x missing products within 1½ week Thanks to Amukelani for a positive outcome with his updates of the inv
The Courier delivered my parcel when i was not around nd i received 4 months later then i wrote to customer services and complains I received my 2x missing products within 1½ week Thanks to Amukelani for a positive outcome with his updates of the investigation and all. Thanks to the Team as well
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Replies (1)
Isabella Garcia's replyOfficial
13 Feb 2024, 14:26Dear Smangele,
We appreciate you taking the time to share your experience with our courier service. We sincerely apologize for the inconvenience you faced with the delayed delivery of your parcel. It is disheartening to hear about such situations, and we understand the frustration it may have caused.
However, we are pleased to learn that our customer service team, especially Amukelani, was able to assist you promptly and resolve the issue effectively. We strive to provide excellent service, and it is encouraging to hear that our team members made a positive impact on your experience.
Thank you for acknowledging Amukelani and our team for their efforts in addressing your concerns and ensuring the delivery of your missing products. We value your feedback, and it motivates us to continually improve our services.
If you have any further feedback or suggestions, please feel free to share them with us. We look forward to serving you better in the future.
Best regards,
Charlotte Ndlovu
Client Care Coordinator
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply13 Feb 2024, 14:26
Official
Dear Smangele,
We appreciate you taking the time to share your experience with our courier service. We sincerely apologize for the inconvenience you faced with the delayed delivery of your parcel. It is disheartening to hear about such situations, and we understand the frustration it may have caused.
However, we are pleased to learn that our customer service team, especially Amukelani, was able to assist you promptly and resolve the issue effectively. We strive to provide excellent service, and it is encouraging to hear that our team members made a positive impact on your experience.
Thank you for acknowledging Amukelani and our team for their efforts in addressing your concerns and ensuring the delivery of your missing products. We value your feedback, and it motivates us to continually improve our services.
If you have any further feedback or suggestions, please feel free to share them with us. We look forward to serving you better in the future.
Best regards,
Charlotte Ndlovu
Client Care Coordinator
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd