The best business with not so good employees

Item: Isabella Garcia
Rating: 4
Author: Palesa M

Isabela Garcia is such an amazing brand and the products are nothing less than perfect. What I do have an issue with is how a young lady from the customer care department felt she should be rude to me for terminating my membership. We all know what happens when a customer leaves a business but she could have been less rude.

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

15 Jul 2022, 14:24

Good day Palesa,

Thank you for bringing this to our attention.

Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.

As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.

We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.

We take our relationship with you seriously and we are grateful to have you as a client.

Have a lovely weekend.

Regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply15 Jul 2022, 14:24

Official

Good day Palesa,

Thank you for bringing this to our attention.

Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.

As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.