AS
ADELE S

1 reviews | Active since Feb 2017

13 Feb 2017, 14:21

TEST PRODUCTS

<p>I've sent a Facebook request to Isabella Garcia for test samples and got told that I can only receive it when I'm referred by an existing customer. I told the lady that i don't know any Isabella Garcia customers and that i don't want to invest loads of money on any product before testing it, then she told me the only thing she can do is to get the sales department to send me a price list.</p> <p> </p> <p>So much for great service ..... So i told her not to worry i will just try some other houses products and she has just sent me a smily sticker back on FB. Unbelievable ... Is this how new prospect clients are treated?</p> <p> </p> <p>Just saying </p>

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Replies (4)
Isabella Garcia
Isabella Garcia's reply15 Feb 2017, 15:23
Official

Good day,

Hope you are well.

I sincerely apologise for the experience that you have had with us so far.

Please be so kind as to provide me with your contact details so that I may assist you further.

Warm regards,

Sheil Jeeva-Patel
Client Care Manager
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za

AS
ADELE S's update15 Feb 2017, 16:03
Reviewer Update

Thank you for the reply Sheil, i will reply to you privatly with my contact information ....

AS
ADELE S's update27 Feb 2017, 14:12
Reviewer Update

I'm happy to say that Sheil (Client Care Department Manager) has gone out of her way to assist so my package is on the way!

Thank you very much Sheil, you've been a great help and i'm sure we will do business again

Regards

Adéle Snibbe

Isabella Garcia
Isabella Garcia's reply27 Feb 2017, 14:25
Official

Dear Adele,

Hope you are well.

Thank you so much for taking the time to share your experience on this platform. We are very excited to have won you back as a client and we promise to offer you only the best service.

Wishing you a lovely day further.

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za