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ZD
Zee D

1 reviews | Active since Sept 2021

16 Oct 2021, 06:18

Terrible services

Today is the 16th of October. I cancelled my services with Isabelle on thr 4th of October, my debit order was meant to go off on the 1st of October and it declined. Isabella refuse to cancel the debit order system on my account. I was told the tracking on my account would be removed after 10 days of attempting to debit..it is now the 16th and I was a debit order pending on my account and the it reads debit for next month. I can't use my account because of this nonsense you refuse to remove. I need this debit order removed from my account.

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply18 Oct 2021, 12:09
Official
 Good day Zethembiso, 
 
Thank you for bringing your complaint to our attention, we appreciate your feedback. 
 
I truly apologise for the inconvenience caused. 

 Please note that we have sent you an email to resolve your query. 
 
 Wishing you a lovely week ahead. 
 
Warm Regards, 
 
Sulaine McGeer 
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd 
ZD
Zee D's update18 Oct 2021, 12:24
Reviewer Update
You have not sent me any email and I don't want an email I just want the debit trackinh removed from my account.
Isabella Garcia
Isabella Garcia's reply18 Oct 2021, 13:12
Official
Dear Zee,

Thank you for your response.

Please note that I have sent you an email this morning confirming that the debit order has stopped and will no longer continue from your account.

Have a wonderful day.

Kind regards,

Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za