1 reviews | Active since May 2016
Terrible service regarding refunds
Terrible and unprofessional service. My products were returned on Tuesday 26 October 2017. I have been contacting them several times regarding when my refund will be processed yet there has been no answer. They keep saying “Chanel will call you” or our supervisor will be in touch. Again nothing!!!
I was told initially that a refund will take a maximum of 10 days yet I have received no notification of such.
I find it highly unprofessional that this is the service you provide to your clients.
When will the refund be given?
Dear Cartier,
Trust you are well and thank you for taking my call.
Please accept our sincere apologies for the delay in communicating regarding the receipt of your products.
We can advise that the refunds was processed this morning and should reflect in your account within 2-3 days.
May you have a lovely day.
Kind regards,
Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Dear Cartier,
Trust you are well and thank you for taking my call.
Please accept our sincere apologies for the delay in communicating regarding the receipt of your products.
We can advise that the refunds was processed this morning and should reflect in your account within 2-3 days.
May you have a lovely day.
Kind regards,
Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za