ll
laetitia.greyling laetitia.greyling
1 reviews | Active since Dec 2016
01 Aug 2024, 16:25
TERRIBLE SERVICE
I have tried numerous times to cancel my subscription yet the still deduct my money and send me parcels. I emailed them twice this week and still no response. Although they let me know my parcel is on the way.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
01 Aug 2024, 16:55Dear Laetitia,
I trust this message finds you well.
Thank you for bringing your concerns to our attention. We sincerely value your feedback and are dedicated to resolving the issue you have raised as promptly as possible.
We attempted to reach you earlier today to discuss your complaint, but unfortunately, we were unable to connect.
Please accept our sincere apologies for any inconvenience caused. Your email, received earlier this week, was the first indication we had of your desire to cancel. We regret that our response has been delayed due to an unusually high volume of inquiries.
I will personally address your email and ensure that your concerns are resolved to your satisfaction.
Thank you for your patience and understanding. I look forward to assisting you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
I trust this message finds you well.
Thank you for bringing your concerns to our attention. We sincerely value your feedback and are dedicated to resolving the issue you have raised as promptly as possible.
We attempted to reach you earlier today to discuss your complaint, but unfortunately, we were unable to connect.
Please accept our sincere apologies for any inconvenience caused. Your email, received earlier this week, was the first indication we had of your desire to cancel. We regret that our response has been delayed due to an unusually high volume of inquiries.
I will personally address your email and ensure that your concerns are resolved to your satisfaction.
Thank you for your patience and understanding. I look forward to assisting you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply01 Aug 2024, 16:55
Official
Dear Laetitia,
I trust this message finds you well.
Thank you for bringing your concerns to our attention. We sincerely value your feedback and are dedicated to resolving the issue you have raised as promptly as possible.
We attempted to reach you earlier today to discuss your complaint, but unfortunately, we were unable to connect.
Please accept our sincere apologies for any inconvenience caused. Your email, received earlier this week, was the first indication we had of your desire to cancel. We regret that our response has been delayed due to an unusually high volume of inquiries.
I will personally address your email and ensure that your concerns are resolved to your satisfaction.
Thank you for your patience and understanding. I look forward to assisting you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
I trust this message finds you well.
Thank you for bringing your concerns to our attention. We sincerely value your feedback and are dedicated to resolving the issue you have raised as promptly as possible.
We attempted to reach you earlier today to discuss your complaint, but unfortunately, we were unable to connect.
Please accept our sincere apologies for any inconvenience caused. Your email, received earlier this week, was the first indication we had of your desire to cancel. We regret that our response has been delayed due to an unusually high volume of inquiries.
I will personally address your email and ensure that your concerns are resolved to your satisfaction.
Thank you for your patience and understanding. I look forward to assisting you further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za