JZ
Julandi Z
1 reviews | Active since Dec 2018
05 Dec 2019, 12:03
Terrible service
I have ordered from them on 14 November,which they clearly state delivery take 5-7 working days. After several attempts of communication,I still don't have my parcel and they do not respond to my mails. Their excuse was that they sent it to the wrong address,but I have ordered from them for the last 5 years if not more.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
05 Dec 2019, 14:57Dear Julandi,
I hope you are having a lovely day!
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally. We have contacted our couriers and they have advised that the parcel is currently out on delivery.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service. We will contact you back to confirm the delivery of the parcel.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
I hope you are having a lovely day!
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally. We have contacted our couriers and they have advised that the parcel is currently out on delivery.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service. We will contact you back to confirm the delivery of the parcel.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
Isabella Garcia's reply05 Dec 2019, 14:57
Official
Dear Julandi,
I hope you are having a lovely day!
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally. We have contacted our couriers and they have advised that the parcel is currently out on delivery.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service. We will contact you back to confirm the delivery of the parcel.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,
I hope you are having a lovely day!
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally. We have contacted our couriers and they have advised that the parcel is currently out on delivery.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service. We will contact you back to confirm the delivery of the parcel.
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!
You are welcome to contact me should you require further assistance.
Wishing you a wonderful day.
Warm regards,