ZD
Zee D
1 reviews | Active since Sept 2021
11 Oct 2021, 13:27
Terrible service
I spoke to a consultant on Friday to cancel my face product, I just checked there my bank and there is still a pending debit on my account..
Can I please have this cancelled. Ref IGAF602554M1.
Helpful (0)
Replies (5)0
Replies (5)
Isabella Garcia's replyOfficial
11 Oct 2021, 14:05Dear Zee,
Trust you are keeping well.
Thank you for bringing your concern to our attention.
As per our initial agreement, your debit order was scheduled for the first of October. We received your cancellation request on the fourth of October, therefore the debit order was submitted before we received your request.
We will ensure to arrange a reimbur*****t if necessary and will correspond with you via email regarding updates.
Your order has been cancelled.
Wishing you a lovely week ahead.
Kind Regards
Riette Rall
Isabella Garcia International
Trust you are keeping well.
Thank you for bringing your concern to our attention.
As per our initial agreement, your debit order was scheduled for the first of October. We received your cancellation request on the fourth of October, therefore the debit order was submitted before we received your request.
We will ensure to arrange a reimbur*****t if necessary and will correspond with you via email regarding updates.
Your order has been cancelled.
Wishing you a lovely week ahead.
Kind Regards
Riette Rall
Isabella Garcia International
Isabella Garcia's reply11 Oct 2021, 14:05
Official
Dear Zee,
Trust you are keeping well.
Thank you for bringing your concern to our attention.
As per our initial agreement, your debit order was scheduled for the first of October. We received your cancellation request on the fourth of October, therefore the debit order was submitted before we received your request.
We will ensure to arrange a reimbur*****t if necessary and will correspond with you via email regarding updates.
Your order has been cancelled.
Wishing you a lovely week ahead.
Kind Regards
Riette Rall
Isabella Garcia International
Trust you are keeping well.
Thank you for bringing your concern to our attention.
As per our initial agreement, your debit order was scheduled for the first of October. We received your cancellation request on the fourth of October, therefore the debit order was submitted before we received your request.
We will ensure to arrange a reimbur*****t if necessary and will correspond with you via email regarding updates.
Your order has been cancelled.
Wishing you a lovely week ahead.
Kind Regards
Riette Rall
Isabella Garcia International
ZD
Zee D's updateReviewer Update
11 Oct 2021, 21:07I know the cancellation has been processed but was is there still pending debit order on my account as of today date 11 October 2021?
Why is the debit not cancelled on my account? You are still tracking my account for what?
Why is the debit not cancelled on my account? You are still tracking my account for what?
ZD
Zee D's update11 Oct 2021, 21:07
Reviewer Update
I know the cancellation has been processed but was is there still pending debit order on my account as of today date 11 October 2021?
Why is the debit not cancelled on my account? You are still tracking my account for what?
Why is the debit not cancelled on my account? You are still tracking my account for what?
Isabella Garcia's replyOfficial
12 Oct 2021, 07:25Dear Zee,
Trust you are keeping well today.
I see that you accepted a mandate from the bank giving us authorization to debit your account. The debit order payment method arranged tracks for a period of ten days if we could not successfully receive the installment amount on the debit date on which we submitted. We can unfortunately not stop the tracking from our side, and will have to wait for the tracking period to be complete before we can make the necessary arrangements.
However, we have received confirmation from the bank that the debit order rejected on your account and therefore no reimbur*****t is required.
No further debit orders will be submitted on your account.
Let us know if you need any further assistance.
Have a great Tuesday ahead!
Kind Regards
Riette Rall
Isabella Garcia International
Trust you are keeping well today.
I see that you accepted a mandate from the bank giving us authorization to debit your account. The debit order payment method arranged tracks for a period of ten days if we could not successfully receive the installment amount on the debit date on which we submitted. We can unfortunately not stop the tracking from our side, and will have to wait for the tracking period to be complete before we can make the necessary arrangements.
However, we have received confirmation from the bank that the debit order rejected on your account and therefore no reimbur*****t is required.
No further debit orders will be submitted on your account.
Let us know if you need any further assistance.
Have a great Tuesday ahead!
Kind Regards
Riette Rall
Isabella Garcia International
Isabella Garcia's reply12 Oct 2021, 07:25
Official
Dear Zee,
Trust you are keeping well today.
I see that you accepted a mandate from the bank giving us authorization to debit your account. The debit order payment method arranged tracks for a period of ten days if we could not successfully receive the installment amount on the debit date on which we submitted. We can unfortunately not stop the tracking from our side, and will have to wait for the tracking period to be complete before we can make the necessary arrangements.
However, we have received confirmation from the bank that the debit order rejected on your account and therefore no reimbur*****t is required.
No further debit orders will be submitted on your account.
Let us know if you need any further assistance.
Have a great Tuesday ahead!
Kind Regards
Riette Rall
Isabella Garcia International
Trust you are keeping well today.
I see that you accepted a mandate from the bank giving us authorization to debit your account. The debit order payment method arranged tracks for a period of ten days if we could not successfully receive the installment amount on the debit date on which we submitted. We can unfortunately not stop the tracking from our side, and will have to wait for the tracking period to be complete before we can make the necessary arrangements.
However, we have received confirmation from the bank that the debit order rejected on your account and therefore no reimbur*****t is required.
No further debit orders will be submitted on your account.
Let us know if you need any further assistance.
Have a great Tuesday ahead!
Kind Regards
Riette Rall
Isabella Garcia International
ZD
Zee D's updateReviewer Update
18 Oct 2021, 10:21My account is still being tracked and the note says debit date: 1st of next month.
Remove this debit on my account.
Remove this debit on my account.
ZD
Zee D's update18 Oct 2021, 10:21
Reviewer Update
My account is still being tracked and the note says debit date: 1st of next month.
Remove this debit on my account.
Remove this debit on my account.
Isabella Garcia's replyOfficial
18 Oct 2021, 13:02Dear Zee,
I hope you are having a lovely day.
Please note that we have sent you an email regarding your complaint.
May you have a lovely day.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day.
Please note that we have sent you an email regarding your complaint.
May you have a lovely day.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Oct 2021, 13:02
Official
Dear Zee,
I hope you are having a lovely day.
Please note that we have sent you an email regarding your complaint.
May you have a lovely day.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day.
Please note that we have sent you an email regarding your complaint.
May you have a lovely day.
Kind regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za