Terrible Service

I am extremely disappointed with the service and lack of communication from Isabella Garcia.

A debit order was agreed to be deducted on the 28th of each month, yet money was taken from my account on a different date without my permission. This caused serious inconvenience as the funds were needed for important medical expenses.

When I queried this matter, I was told that previous debit attempts were made in March and April. However, after contacting my bank and reviewing my bank statements, there is no proof of any attempted deductions on the dates they mentioned. My bank has confirmed that Isabella Garcia only attempted to debit my account on 5 April, which was not the agreed debit date.

I have sent my bank statements and requested clarification and proof from the company, but I am still receiving little to no response. Instead of resolving the issue, I was told about a “60-day policy,” despite the fact that I only became aware of the unauthorised deduction after reviewing my account and contacting my bank.

This matter has caused unnecessary stress and financial difficulty, especially as I am currently unemployed. I expected transparency, proper communication, and professional customer service, but unfortunately that has not been my experience.

I am requesting: • A full investigation into this matter • Proper proof of any alleged failed debit attempts • A full refund of the unauthorised deduction • Immediate communication from management regarding a resolution

If this matter is not resolved urgently, I will have no choice but to escalate it further and consider legal action.

I hope this complaint is taken seriously so that no other customers experience the same situation.