HC
Hanlie C
1 reviews | Active since Jun 2025
27 Jan 2026, 01:50
Terrible service
WORST SERVICE EVER. I have placed an order on Black Friday. This order got lost in the system. Eventually I received my order in January. I have paid once off in December. NOW THE AMOUNT IS BEING DEDUCTED AGAIN STRAIGHT FROM MY BANK ACCOUNT. I was assured it's just formality to give banking details, after I was not happy as I have already PAID IN FULL!!! I have send emails and messages, but nobody gets back to you. I am SO DISSAPOINTED in the service and incompetence of the people you deal with at this company. There is NO CLIENT SERVICE AT ALL. Let's hope I get my money back asap. AVOID THIS COMPANY
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Isabella Garcia's replyOfficial
27 Jan 2026, 17:41 Dear Hanlie,
Thank you for bringing this matter to our attention. I am truly sorry for the frustration, inconvenience, and stress this situation has caused. I completely understand how upsetting it must have been to experience delays with your order and then encounter an unexpected debit despite having paid in full.
Please be assured that the matter has been escalated as a priority. All arrangements we discussed telephonically have been attended to and confirmed via email. I will remain in contact until this is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. Your peace of mind is important to us, and we are committed to making this right.
Once again, I sincerely apologise for the inconvenience, and I thank you for allowing us the opportunity to rectify this matter.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Jan 2026, 17:41
Official
Dear Hanlie,
Thank you for bringing this matter to our attention. I am truly sorry for the frustration, inconvenience, and stress this situation has caused. I completely understand how upsetting it must have been to experience delays with your order and then encounter an unexpected debit despite having paid in full.
Please be assured that the matter has been escalated as a priority. All arrangements we discussed telephonically have been attended to and confirmed via email. I will remain in contact until this is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. Your peace of mind is important to us, and we are committed to making this right.
Once again, I sincerely apologise for the inconvenience, and I thank you for allowing us the opportunity to rectify this matter.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za