NC
Nurhaan C
1 reviews | Active since Dec 2020
20 Dec 2022, 06:50
Terrible
I have placed my order with @isabellagarcia on the 1st of December it is now the 20th and dpd laser came a week later to deliver my package and requested for an OTP pin however I did not receive an OTP so they took my order back and said they will return the next day which never happened I’ve been calling making arrangements for them to deliver they take down my details since I am no longer at my work address due to holidays , I have given my home address but when I go to their site it still shows my work address I’ve tried to change it via the website and today I’ve checked it’s still the same! Worst service ever!!!!!
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Replies (1)
Isabella Garcia's replyOfficial
20 Dec 2022, 09:45Dear Nurhaan,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients.
Your feedback today is instrumental in helping us improve our service and operational processes.
Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply20 Dec 2022, 09:45
Official
Dear Nurhaan,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients.
Your feedback today is instrumental in helping us improve our service and operational processes.
Your feedback today is instrumental in helping us improve our service and operational processes.
I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za