1 reviews | Active since Jun 2017
Terrible Customer Service - Worst in The World - Avoid dealing with Isabella Garcia!
Worst Customer Service in the world! Phone lines don't work and NO ONE responds to emails. The only way you get any response from IG is by posting a bad review on HP.
I have been struggling to get unwanted packages returned since November. I logged a review online, and finally got a response, and then was ignored again after that. I was told that the packages would be collected, received a reference number, and have had Nothing since! No courier has been to collect. And no response to follow up emails.
How can a company say they pride themselves on good customer service and then blatantly ignore people??
I'm still waiting for IG to fulfill their promise. I would also like to be provided with a direct contact number for someone in management. I don't want an email address or an email as emails go unanswered and ignored.
Thank you for your feedback. I sincerely apologise for the delay in our response. Our courier did attend to collect the boxes, but the collection could not be completed due to unavailability at the address at the time. Please note that we cannot proceed with any resolutions until the products have been successfully returned via the courier.
We have personally escalated this matter with our courier to ensure priority collection and are actively monitoring the process. Once the courier confirms successful collection, the matter will be immediately and fully resolved.
We appreciate your patience and cooperation in making the products available for collection. Isabella Garcia remains fully committed to providing the high standard of service our clients expect, and we will ensure this matter is concluded promptly and professionally.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your feedback. I sincerely apologise for the delay in our response. Our courier did attend to collect the boxes, but the collection could not be completed due to unavailability at the address at the time. Please note that we cannot proceed with any resolutions until the products have been successfully returned via the courier.
We have personally escalated this matter with our courier to ensure priority collection and are actively monitoring the process. Once the courier confirms successful collection, the matter will be immediately and fully resolved.
We appreciate your patience and cooperation in making the products available for collection. Isabella Garcia remains fully committed to providing the high standard of service our clients expect, and we will ensure this matter is concluded promptly and professionally.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za