Terrible customer service

Item: Isabella Garcia
Rating: 1
Author: Monique W

I signed up for a monthly subscription over a year ago. I have sent several emails asking for my subscription to be cancelled. I've been promised phone calls and emails but nothing. Debit orders still going off with nothing being delivered. This is an urgent situation and I NEED these debit orders to be stopped and I'm having no luck with their customer service.

Helpful (0)

Replies (2)

Isabella Garcia's replyOfficial

24 Jan 2023, 18:33

Dear Monique,

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.

Please rest assured that we are investigating this query and will revert to you as soon as possible.

Wishing you a lovely evening ahead.

Warm Regards,

Andri Olivier
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply24 Jan 2023, 18:33

Official

Dear Monique,

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.

Please rest assured that we are investigating this query and will revert to you as soon as possible.

Wishing you a lovely evening ahead.

Warm Regards,

Andri Olivier
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's replyOfficial

25 Jan 2023, 08:54

Dear Monique,

Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.

Please rest assured that I have made all the required arrangements as we discussed telephonically.

We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.

Wishing you a lovely day further.

Warm Regards,

Andri Olivier
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply25 Jan 2023, 08:54

Official

Dear Monique,

Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.

Please rest assured that I have made all the required arrangements as we discussed telephonically.

We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.

Wishing you a lovely day further.

Warm Regards,

Andri Olivier
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za