DF
Debra F
1 reviews | Active since Aug 2009
16 Feb 2026, 11:13
Terrible customer service
My subscription expired 31 January 2026. I sent an email asking for a call Just received an SMS advising that my new hamper is on its way What new hamper? When did I give permission for a new hamper? Emails not responded to. If you debit my account in February and send me a new hamper, it's ***** Call me please
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Replies (1)
Isabella Garcia's replyOfficial
16 Feb 2026, 19:21Dear Debra,
Thank you for bringing this matter to our attention. I truly apologise for the frustration and inconvenience you have experienced. Please know that this is not representative of the level of service we aim to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Rest assured that all the arrangements we discussed over the phone have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved to your satisfaction.
If you have any further questions or require additional assistance, please feel free to reply directly to this email. We are committed to ensuring that this issue is completely addressed.
Once again, I sincerely apologise for the inconvenience and thank you for giving us the opportunity to make things right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I truly apologise for the frustration and inconvenience you have experienced. Please know that this is not representative of the level of service we aim to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Rest assured that all the arrangements we discussed over the phone have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved to your satisfaction.
If you have any further questions or require additional assistance, please feel free to reply directly to this email. We are committed to ensuring that this issue is completely addressed.
Once again, I sincerely apologise for the inconvenience and thank you for giving us the opportunity to make things right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Feb 2026, 19:21
Official
Dear Debra,
Thank you for bringing this matter to our attention. I truly apologise for the frustration and inconvenience you have experienced. Please know that this is not representative of the level of service we aim to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Rest assured that all the arrangements we discussed over the phone have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved to your satisfaction.
If you have any further questions or require additional assistance, please feel free to reply directly to this email. We are committed to ensuring that this issue is completely addressed.
Once again, I sincerely apologise for the inconvenience and thank you for giving us the opportunity to make things right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I truly apologise for the frustration and inconvenience you have experienced. Please know that this is not representative of the level of service we aim to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Rest assured that all the arrangements we discussed over the phone have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved to your satisfaction.
If you have any further questions or require additional assistance, please feel free to reply directly to this email. We are committed to ensuring that this issue is completely addressed.
Once again, I sincerely apologise for the inconvenience and thank you for giving us the opportunity to make things right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za