ZK
Zanele K
1 reviews | Active since Feb 2020
28 Feb 2020, 15:18
TERRIBLE CUSTOMER CARE AND PRODUCTS
After a number of calls to IG advising how their products have caused to react, they called to suggest that i try an additional product, i tried it and still no difference.
After multiple attempts at trying different skin regimes with their products as per their advise, my skin still reacts to their product. The lady that sold these products to did not advise me that sometimes these products do not work for everybody,even though i had advised her that i had never used facial products in my life ever, she persisted that these are for all skin types.
R1200 later, these bottles are still full, they do not want to refund my money, they do not want to assist me in anyway. INSTEAD THEY CALLED TO TELL ME THAT AT THIS STAGE THERE IS NOTHING THEY CAN DO FOR, HOW ABOUT OFFER ME A VOUCHER WORTH R1200 TO PURCHASE ANY OTHER PRODUCT I SEE FIT TO USE.
I am stuck here with bottles full of face products, what am i supposed to do with them ? Resell? To whom and if the person buying them reacts to the products also must i reimburse them ?
WHAT AM I SUPPOSED TO DO WITH ALL THESE PRODUCTS??
Helpful (0)
Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
02 Mar 2020, 18:16Good day Zanele,
I trust that you are well and thank you for taking my call.
I would like to thank you for trying out our Isabella Garcia range and we are very sad that the products did not work well for your skin. As we know there could be many factors that could influence our skin namely, hormonal imbalances, water intake, diet, to name just a few.
At Isabella Garcia we do tend to do things a bit differently and therefore we give our clients the opportunity to pay their packages over terms in order not to create a financial burden for a client as well as give our clients a sixty day cancellation period to use the products and ensure they are happy with the results.
We do note that you informed us that the products were not working well for your skin however when the consultant contacted you in November to provide you with possible options/solutions, you agreed to continue with the IG skincare range. Unfortunately now your sixty day cancellation period has lapsed.
As discussed, I hereby confirm that we have cancelled any future orders and payments provided that the current hamper has been paid in full as we cannot allow any refunds or returns after the sixty day cancellation period as per our Terms and Conditions.
I would like to apologise for any inconvenience caused and please do not hesitate to contact us should you have any further questions.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust that you are well and thank you for taking my call.
I would like to thank you for trying out our Isabella Garcia range and we are very sad that the products did not work well for your skin. As we know there could be many factors that could influence our skin namely, hormonal imbalances, water intake, diet, to name just a few.
At Isabella Garcia we do tend to do things a bit differently and therefore we give our clients the opportunity to pay their packages over terms in order not to create a financial burden for a client as well as give our clients a sixty day cancellation period to use the products and ensure they are happy with the results.
We do note that you informed us that the products were not working well for your skin however when the consultant contacted you in November to provide you with possible options/solutions, you agreed to continue with the IG skincare range. Unfortunately now your sixty day cancellation period has lapsed.
As discussed, I hereby confirm that we have cancelled any future orders and payments provided that the current hamper has been paid in full as we cannot allow any refunds or returns after the sixty day cancellation period as per our Terms and Conditions.
I would like to apologise for any inconvenience caused and please do not hesitate to contact us should you have any further questions.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Mar 2020, 18:16
Official
Good day Zanele,
I trust that you are well and thank you for taking my call.
I would like to thank you for trying out our Isabella Garcia range and we are very sad that the products did not work well for your skin. As we know there could be many factors that could influence our skin namely, hormonal imbalances, water intake, diet, to name just a few.
At Isabella Garcia we do tend to do things a bit differently and therefore we give our clients the opportunity to pay their packages over terms in order not to create a financial burden for a client as well as give our clients a sixty day cancellation period to use the products and ensure they are happy with the results.
We do note that you informed us that the products were not working well for your skin however when the consultant contacted you in November to provide you with possible options/solutions, you agreed to continue with the IG skincare range. Unfortunately now your sixty day cancellation period has lapsed.
As discussed, I hereby confirm that we have cancelled any future orders and payments provided that the current hamper has been paid in full as we cannot allow any refunds or returns after the sixty day cancellation period as per our Terms and Conditions.
I would like to apologise for any inconvenience caused and please do not hesitate to contact us should you have any further questions.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust that you are well and thank you for taking my call.
I would like to thank you for trying out our Isabella Garcia range and we are very sad that the products did not work well for your skin. As we know there could be many factors that could influence our skin namely, hormonal imbalances, water intake, diet, to name just a few.
At Isabella Garcia we do tend to do things a bit differently and therefore we give our clients the opportunity to pay their packages over terms in order not to create a financial burden for a client as well as give our clients a sixty day cancellation period to use the products and ensure they are happy with the results.
We do note that you informed us that the products were not working well for your skin however when the consultant contacted you in November to provide you with possible options/solutions, you agreed to continue with the IG skincare range. Unfortunately now your sixty day cancellation period has lapsed.
As discussed, I hereby confirm that we have cancelled any future orders and payments provided that the current hamper has been paid in full as we cannot allow any refunds or returns after the sixty day cancellation period as per our Terms and Conditions.
I would like to apologise for any inconvenience caused and please do not hesitate to contact us should you have any further questions.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
ZK
Zanele K's updateReviewer Update
03 Mar 2020, 11:48 ''influence our skin namely, hormonal imbalances, water intake, diet,'' OH WOW so you are saying that your products require a certain diet to work for people ? and how many peoples hormones are well balanced to have the product working for them? Really did this make any sense to you when you typed it?
Yes i contacted you numeruos times to let you know that its not working for me but instead they kept offering different products, the last 2 people that called me told me the same thing so please do not patronze me as to give this information like you are the first. i dont know why you keep communicating with me because there is no solution you are providing to me even worse so, i asked what i am supposed to do with these products and you offered to come collect them to get them off my hands since i have no use for them?
what madness is that?
You want to collect the same products to repackage or whatever you will do them that have been fully paid for ?
so basically that would mean i just generously gave me you my money which i payed in terms as you say (like it makes a difference that i payed for the package over a period of months?
I wish i could take pictures so you can see what my skin looks like thanksto your product. also must i now re-invest in a different product to care of these new marks on my face?
Now call me once again to tell me that at this point there is nothing you can do for me.
Yes i contacted you numeruos times to let you know that its not working for me but instead they kept offering different products, the last 2 people that called me told me the same thing so please do not patronze me as to give this information like you are the first. i dont know why you keep communicating with me because there is no solution you are providing to me even worse so, i asked what i am supposed to do with these products and you offered to come collect them to get them off my hands since i have no use for them?
what madness is that?
You want to collect the same products to repackage or whatever you will do them that have been fully paid for ?
so basically that would mean i just generously gave me you my money which i payed in terms as you say (like it makes a difference that i payed for the package over a period of months?
I wish i could take pictures so you can see what my skin looks like thanksto your product. also must i now re-invest in a different product to care of these new marks on my face?
Now call me once again to tell me that at this point there is nothing you can do for me.
ZK
Zanele K's update03 Mar 2020, 11:48
Reviewer Update
''influence our skin namely, hormonal imbalances, water intake, diet,'' OH WOW so you are saying that your products require a certain diet to work for people ? and how many peoples hormones are well balanced to have the product working for them? Really did this make any sense to you when you typed it?
Yes i contacted you numeruos times to let you know that its not working for me but instead they kept offering different products, the last 2 people that called me told me the same thing so please do not patronze me as to give this information like you are the first. i dont know why you keep communicating with me because there is no solution you are providing to me even worse so, i asked what i am supposed to do with these products and you offered to come collect them to get them off my hands since i have no use for them?
what madness is that?
You want to collect the same products to repackage or whatever you will do them that have been fully paid for ?
so basically that would mean i just generously gave me you my money which i payed in terms as you say (like it makes a difference that i payed for the package over a period of months?
I wish i could take pictures so you can see what my skin looks like thanksto your product. also must i now re-invest in a different product to care of these new marks on my face?
Now call me once again to tell me that at this point there is nothing you can do for me.
Yes i contacted you numeruos times to let you know that its not working for me but instead they kept offering different products, the last 2 people that called me told me the same thing so please do not patronze me as to give this information like you are the first. i dont know why you keep communicating with me because there is no solution you are providing to me even worse so, i asked what i am supposed to do with these products and you offered to come collect them to get them off my hands since i have no use for them?
what madness is that?
You want to collect the same products to repackage or whatever you will do them that have been fully paid for ?
so basically that would mean i just generously gave me you my money which i payed in terms as you say (like it makes a difference that i payed for the package over a period of months?
I wish i could take pictures so you can see what my skin looks like thanksto your product. also must i now re-invest in a different product to care of these new marks on my face?
Now call me once again to tell me that at this point there is nothing you can do for me.