Terrible client service from Isabella Garcia!

Dear Hello Peter,

I am so livid with the client service that I am receiving from Isabella Garcia. They are ****mers. When I agreed to purchasing their hampers, there was never a time it was stated that I would go on an automatic renewal of their hampers that I have to pay for monthly. The first time it happened last year in August, I was like, “Okay, I will let it slide.”

On the 24th of December, I sent an email asking them to cancel the automatic renewals of these beauty products hampers as I can no longer afford them. I did this in December because there was one hamper that I was going to be done paying off in January 2026. The email that I got back from their specialised client liaison, Ta-mar Diamond, on the 26th of December is as follows: “ Thank you for contacting the Client Care Department. I have forwarded your details to the relevant department regarding all future hampers. You will be contacted during the month leading up to the dispatch date of your next package on *** to assist you with your request to cancel. You can therefore expect a call from us closer to the time, and our consultant is looking forward to speaking with you.”

I never received a call from them till today. Instead, all I got was an SMS on Monday, the 9th of February 2026, which reads as follows : “Dear Cebisa, we are preparing to send your Isabella Garcia hamper or free preview set delivery within the next 2-3 weeks to (my address). If you would like to provide an alternate address, please click the link within the next 24 hours https://isabellagarcia.co.za/addr7 . P.S. You will receive an SMS from the courier when your parcel is out for delivery. Always at your service, Isabella Garcia.”

December 2025 was not the only time I sent my request to cancel. I also sent a kind reminder to cancel my automatic, and I got the same reply that I will be contacted, and I still haven’t been contacted.

Isabella Garcia is not conducting a good business because now I am being sent products that I will be forced to pay for, yet I never agreed to buying them.

Isabella Garcia needs to take back their products; they should not send them anymore. I do not need them nor can I afford them. They can gladly send me an invoice of what I still owe for the hamper that I will be paying off by the end of July 2026.