Telephone etiquette are lacking

<p>I got a call from one of Isabella Garcia's call centre personel to sell me their make-up range because I am a customer of theirs. The lady was talking so fast and before I knew it, she asked if she can send me the make-up and start debiting my account immediately. I had to stop her and try to explain that I can't afford it. She kept on going, making me feel bad for not wanting to spend this money on myself. Again I had to stop her and explain that I really can not afford this on top of their additional face care payment being debited monthly. She got upset, telling me that they will remove my "ambassor status". When I had to explain for the third time that I really can't afford this, she threw down the phone in my ear.... This is definitely not the image that I had of Isabella Garcia or their (previously) friendly staff.</p>