EO
Eugene O
1 reviews | Active since Oct 2020
08 Jul 2023, 13:45
Take note Isabella Garcia
My order from Isabella Garcia was sent with this courier service. The driver never contacted me when he supposedly could not find my address. This parcel has been sent back 3 times to the depot. Their customer service doesn't even follow up with me. I had to call them numerous times but each day I receive a message that my order couldn't be delivered. This has to be the worst courier company. Their email bounces back undeliverable when I sent an email. Can Isabella Garcia please not use this useless courier company. DPD LASER is the worst courier company around.
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Isabella Garcia's replyOfficial
10 Jul 2023, 08:18 Good day Eugene, Trust you are keeping well. Thank you so much for bringing this to our attention.
Please accept our sincere apology for the lack of professional services provided by our delivery partner.
We appreciate the feedback you provide us with, we really take pride in providing our clients with efficient and excellent services and we will certainly take thus up with our courier partner.
Once again, please do accept our sincere apology for the inconvenience caused.
Wishing you a lovely day further. Kind Regards,
Charlotte Ndlovu
Client Care CoordinatorIsabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Please accept our sincere apology for the lack of professional services provided by our delivery partner.
We appreciate the feedback you provide us with, we really take pride in providing our clients with efficient and excellent services and we will certainly take thus up with our courier partner.
Once again, please do accept our sincere apology for the inconvenience caused.
Wishing you a lovely day further. Kind Regards,
Charlotte Ndlovu
Client Care CoordinatorIsabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's reply10 Jul 2023, 08:18
Official
Good day Eugene, Trust you are keeping well. Thank you so much for bringing this to our attention.
Please accept our sincere apology for the lack of professional services provided by our delivery partner.
We appreciate the feedback you provide us with, we really take pride in providing our clients with efficient and excellent services and we will certainly take thus up with our courier partner.
Once again, please do accept our sincere apology for the inconvenience caused.
Wishing you a lovely day further. Kind Regards,
Charlotte Ndlovu
Client Care CoordinatorIsabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Please accept our sincere apology for the lack of professional services provided by our delivery partner.
We appreciate the feedback you provide us with, we really take pride in providing our clients with efficient and excellent services and we will certainly take thus up with our courier partner.
Once again, please do accept our sincere apology for the inconvenience caused.
Wishing you a lovely day further. Kind Regards,
Charlotte Ndlovu
Client Care CoordinatorIsabella Garcia International (Pty) Ltd www.isabellagarcia.co.za