AN
Audrey N
1 reviews | Active since Mar 2014
16 Mar 2026, 21:34
Subscription Cancellation
I am trying to cancel my subscription. I sent an email and I was told that a consultant will contact me from the head office. I then received an sms stating that I will be contacted during the week and I was never contacted. Their customer service is terrible. All I want is for my subscription to be cancelled.
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Replies (1)
Isabella Garcia's replyOfficial
17 Mar 2026, 08:41Dear Audrey,
Thank you for bringing this matter to our attention.
I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all the arrangements we discussed have now been fully attended to, and everything has been taken care of on our side. We truly value the trust and support you have shown, and it has been a pleasure to have you as part of the Isabella Garcia journey. Your experience with us is deeply appreciated, and we hope that your skincare journey continues to bring you joy, confidence, and the very best results. You will always be warmly welcomed, and your time with us is genuinely cherished.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain wholeheartedly committed to ensuring that everything is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all the arrangements we discussed have now been fully attended to, and everything has been taken care of on our side. We truly value the trust and support you have shown, and it has been a pleasure to have you as part of the Isabella Garcia journey. Your experience with us is deeply appreciated, and we hope that your skincare journey continues to bring you joy, confidence, and the very best results. You will always be warmly welcomed, and your time with us is genuinely cherished.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain wholeheartedly committed to ensuring that everything is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Mar 2026, 08:41
Official
Dear Audrey,
Thank you for bringing this matter to our attention.
I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all the arrangements we discussed have now been fully attended to, and everything has been taken care of on our side. We truly value the trust and support you have shown, and it has been a pleasure to have you as part of the Isabella Garcia journey. Your experience with us is deeply appreciated, and we hope that your skincare journey continues to bring you joy, confidence, and the very best results. You will always be warmly welcomed, and your time with us is genuinely cherished.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain wholeheartedly committed to ensuring that everything is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please rest assured that all the arrangements we discussed have now been fully attended to, and everything has been taken care of on our side. We truly value the trust and support you have shown, and it has been a pleasure to have you as part of the Isabella Garcia journey. Your experience with us is deeply appreciated, and we hope that your skincare journey continues to bring you joy, confidence, and the very best results. You will always be warmly welcomed, and your time with us is genuinely cherished.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain wholeheartedly committed to ensuring that everything is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za