Subscription Cancellation

Isabella Garcia has just sent me a message saying they are delivering my products without calling to confirm or checking with me if I still want the subscription. My silence does not mean consent. I do not even want their products as they didn't work for my skin at all. They say I am supposed to call if I no longer want the products, this is just plain *******. I asked them to and she still said to me that they will call me for the cancellation. I am not pleased why couldn't she put me through to cancellations directly. I tried the cancellation option on their line and it didn't work. I hope they see this so they can assist in cancelling my subscription immediately.