AZ
Anelisiwe Z
1 reviews | Active since Jan 2025
16 Jan 2025, 19:38
Subscription Cancelation is not an option.
My mum has been trying for the past year and a half to cancel her subscription. They agree but months down the line, she get the box and debt orders are charged for that box she did not want. Canceling one's subscription seems like one has to go to their offices, because remotely they don't fully cancel it.
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Replies (1)
Isabella Garcia's replyOfficial
16 Jan 2025, 19:55Dear Anelisiwe,
Thank you so much for bringing your complaint to our attention. We genuinely appreciate you taking the time to share your feedback with us.
We are truly saddened to hear about your mother's experience with Isabella Garcia, as we always strive to ensure that every client feels valued and receives the exceptional service and high-quality products they deserve. Your satisfaction and trust mean the world to us, and we are sincerely committed to making things right.
It’s important to us that we address any concerns our clients have, as this allows us to continuously grow and provide the best possible service. I’ve also sent a follow-up email regarding the matter, and please rest assured that we are fully dedicated to investigating and resolving the situation to your complete satisfaction.
We are truly eager to resolve this for you as quickly and thoroughly as possible.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing your complaint to our attention. We genuinely appreciate you taking the time to share your feedback with us.
We are truly saddened to hear about your mother's experience with Isabella Garcia, as we always strive to ensure that every client feels valued and receives the exceptional service and high-quality products they deserve. Your satisfaction and trust mean the world to us, and we are sincerely committed to making things right.
It’s important to us that we address any concerns our clients have, as this allows us to continuously grow and provide the best possible service. I’ve also sent a follow-up email regarding the matter, and please rest assured that we are fully dedicated to investigating and resolving the situation to your complete satisfaction.
We are truly eager to resolve this for you as quickly and thoroughly as possible.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Jan 2025, 19:55
Official
Dear Anelisiwe,
Thank you so much for bringing your complaint to our attention. We genuinely appreciate you taking the time to share your feedback with us.
We are truly saddened to hear about your mother's experience with Isabella Garcia, as we always strive to ensure that every client feels valued and receives the exceptional service and high-quality products they deserve. Your satisfaction and trust mean the world to us, and we are sincerely committed to making things right.
It’s important to us that we address any concerns our clients have, as this allows us to continuously grow and provide the best possible service. I’ve also sent a follow-up email regarding the matter, and please rest assured that we are fully dedicated to investigating and resolving the situation to your complete satisfaction.
We are truly eager to resolve this for you as quickly and thoroughly as possible.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing your complaint to our attention. We genuinely appreciate you taking the time to share your feedback with us.
We are truly saddened to hear about your mother's experience with Isabella Garcia, as we always strive to ensure that every client feels valued and receives the exceptional service and high-quality products they deserve. Your satisfaction and trust mean the world to us, and we are sincerely committed to making things right.
It’s important to us that we address any concerns our clients have, as this allows us to continuously grow and provide the best possible service. I’ve also sent a follow-up email regarding the matter, and please rest assured that we are fully dedicated to investigating and resolving the situation to your complete satisfaction.
We are truly eager to resolve this for you as quickly and thoroughly as possible.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za