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Anne H

1 reviews | Active since Jan 2019

18 Nov 2019, 14:16

Struggling with cancellation and feedback

After VARIOUS emails and telephone calls my package is still not cancelled. This is so frustrating. After cancelling they still delivered a package!!!!!!

I once again phoned and asked to cancel. Still the customer care department want to refer it to cancellation department.

I decided to browse your Facebook page and noticed a few complaints about the similar thing,

Isabella Garcia sort out your admin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply18 Nov 2019, 15:04
Official
Dear Anne,

I trust that you are well and thank you for taking my call.

As discussed, I have cancelled your order with Isabella Garcia and therefore confirm that no deductions will take place on your account and no further products will be delivered to you.

I have also arranged a collection for the products that were delivered to the address confirmed and you will receive a call or a SMS from the couriers to confirm a collection date this week.

My sincere apologies for any inconvenience caused.

Warm regards,

Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
AH
Anne H's update05 Dec 2019, 13:20
Reviewer Update
Thank you Faranaaz Joosub for resolving this. Your friendly manner is amazing. Thank you HelloPeter for this platform.
Isabella Garcia
Isabella Garcia's reply06 Dec 2019, 14:35
Official
Dear Anne,

It was my pleasure to be of your assistance! I am glad your complaint could be dealt with smoothly and swiftly.

Have a great weekend ahead!

Best regards,

Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za