CZ
C Z
1 reviews | Active since Oct 2025
29 Oct 2025, 07:16
Struggling to get an agent to call me and to make payment
I am giving you guys a 3 for now. It's only because I am struggling to get an agent to call me back and also because I am struggling to make a payment. My debit order didn't go through and there is no other way to make a payment.
There is also no update on my beauty box or anything
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Replies (1)
Isabella Garcia's replyOfficial
29 Oct 2025, 08:11Dear C Z,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention — we sincerely appreciate your feedback.
I would like to take this opportunity to thank you personally for reaching out and to express my heartfelt apologies for the inconvenience caused. We truly value you as our client and continuously strive to deliver exceptional service while building lasting relationships with our valued clients. Your feedback plays an important role in helping us improve our service and operational processes.
I have sent you a detailed email outlining all the arrangements and information regarding the issues raised, and I would also like to confirm that I have arranged for your products to be delivered to you urgently. I will personally follow up to ensure that your products are delivered as soon as possible.
We deeply appreciate your understanding and look forward to continuing this beautiful skincare journey with you.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention — we sincerely appreciate your feedback.
I would like to take this opportunity to thank you personally for reaching out and to express my heartfelt apologies for the inconvenience caused. We truly value you as our client and continuously strive to deliver exceptional service while building lasting relationships with our valued clients. Your feedback plays an important role in helping us improve our service and operational processes.
I have sent you a detailed email outlining all the arrangements and information regarding the issues raised, and I would also like to confirm that I have arranged for your products to be delivered to you urgently. I will personally follow up to ensure that your products are delivered as soon as possible.
We deeply appreciate your understanding and look forward to continuing this beautiful skincare journey with you.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply29 Oct 2025, 08:11
Official
Dear C Z,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention — we sincerely appreciate your feedback.
I would like to take this opportunity to thank you personally for reaching out and to express my heartfelt apologies for the inconvenience caused. We truly value you as our client and continuously strive to deliver exceptional service while building lasting relationships with our valued clients. Your feedback plays an important role in helping us improve our service and operational processes.
I have sent you a detailed email outlining all the arrangements and information regarding the issues raised, and I would also like to confirm that I have arranged for your products to be delivered to you urgently. I will personally follow up to ensure that your products are delivered as soon as possible.
We deeply appreciate your understanding and look forward to continuing this beautiful skincare journey with you.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention — we sincerely appreciate your feedback.
I would like to take this opportunity to thank you personally for reaching out and to express my heartfelt apologies for the inconvenience caused. We truly value you as our client and continuously strive to deliver exceptional service while building lasting relationships with our valued clients. Your feedback plays an important role in helping us improve our service and operational processes.
I have sent you a detailed email outlining all the arrangements and information regarding the issues raised, and I would also like to confirm that I have arranged for your products to be delivered to you urgently. I will personally follow up to ensure that your products are delivered as soon as possible.
We deeply appreciate your understanding and look forward to continuing this beautiful skincare journey with you.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za