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Emily M

1 reviews | Active since Jan 2018

27 Nov 2025, 09:22

Struggling to cancel

I am trying to cancel my contract with Isabella and I am not getting help. I feel like I am bound to keep taking their products and pay. Even when I keep telling them I cannot afford anymore. They do not check with me first if I want the products, they just send an SMS about delivery of the parcel. What more can I do to now

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Replies (3)
Isabella Garcia
Isabella Garcia's reply27 Nov 2025, 13:20
Official
Dear Emily,

I hope you are having a truly lovely day.

Thank you so much for bringing your concern to our attention. Your feedback is deeply appreciated, as it allows us to enhance our service and ensure that every experience with Isabella Garcia remains positive, thoughtful, and reassuring.

Thank you as well for taking my call earlier today. I truly value the opportunity to assist you. As discussed, I will follow up with all the arrangements we confirmed, in writing, via email.

Please accept our sincere apologies for any inconvenience this situation may have caused. We remain fully committed to providing you with the highest standard of service, and we will continue striving for excellence in every step of your journey with us.

Wishing you a wonderful rest of your day.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
EM
Emily M's update27 Nov 2025, 13:24
Reviewer Update
Thank you so much for replying and phoning me so quick. Great service
Isabella Garcia
Isabella Garcia's reply27 Nov 2025, 13:30
Official
Dear Emily,

It is truly my greatest pleasure to assist you.

I look forward to resolving this matter to your full satisfaction and ensuring a smooth and reassuring experience throughout.

Wishing you a wonderful rest of your day.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za