UN
Unathi N
1 reviews | Active since Mar 2021
16 Mar 2021, 15:28
Stop forcing your products on people
I don't understand why Isabella forces people to renew their contracts with them. Last year when I received a parcel I didn't request from them I accepted it and specifically instructed that in future they should NEVER send anything without my permission first. clearly that fell on to deaf ears as once again I'm being sent the same thing again. I WILL NOT BE ACCEPTING SOMETHING I DID NOT ORDER NOR REQUEST. YOUR PARCEL HAS BEEN SENT BACK WITH YOUR FNF COURIER COMPANY( who i have tried to contact but am receiving no answer). How do you guys not check if the person you sending to is even in a proper financial status to keep your products especially during these financially difficult time!!!
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Isabella Garcia's replyOfficial
17 Mar 2021, 12:48 Dear Lesego,
It was such an honour and privilege for me to have assisted you today.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward, may you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It was such an honour and privilege for me to have assisted you today.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward, may you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Mar 2021, 12:48
Official
Dear Lesego,
It was such an honour and privilege for me to have assisted you today.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward, may you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
It was such an honour and privilege for me to have assisted you today.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We wish you the absolute best on your skincare journey going forward, may you have a great day.
Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za