SH
Shelly H
1 reviews | Active since Mar 2015
04 Mar 2015, 15:09
Stop Calling!
Last year, I got a referral from a friend for the IG facial care range. After having a severe reaction after a week of using the product, a call center lady told me that I should \just dilute the toner and the reaction will stop". After trying this again for a week"
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
05 Mar 2015, 08:10Hello Shelly vH,
I trust you are well.
We sincerely apologise for this experience and the inconvenience it has caused you.
As telephonically discussed, we assure you that this matter will be investigated and appropriately dealt with internally.
Your details will also be removed from our data base.
Wishing you well.
Kind regards,
Tumi Molebaloa
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
I trust you are well.
We sincerely apologise for this experience and the inconvenience it has caused you.
As telephonically discussed, we assure you that this matter will be investigated and appropriately dealt with internally.
Your details will also be removed from our data base.
Wishing you well.
Kind regards,
Tumi Molebaloa
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
Isabella Garcia's reply05 Mar 2015, 08:10
Official
Hello Shelly vH,
I trust you are well.
We sincerely apologise for this experience and the inconvenience it has caused you.
As telephonically discussed, we assure you that this matter will be investigated and appropriately dealt with internally.
Your details will also be removed from our data base.
Wishing you well.
Kind regards,
Tumi Molebaloa
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
I trust you are well.
We sincerely apologise for this experience and the inconvenience it has caused you.
As telephonically discussed, we assure you that this matter will be investigated and appropriately dealt with internally.
Your details will also be removed from our data base.
Wishing you well.
Kind regards,
Tumi Molebaloa
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***